Bank of India

Worst PSB I have made my account in. Here are the reasons why BOI Gandhi Nagar, Delhi branch is not a bank to open an account in.
1. Employees don't value the time of customers. Delay every possible task, even the basic ones.
2. Most inefficient employees work here. They don't respond quickly, behave rudely, slow manual processes. Ironically, machines too never work - always an excuse "machine work nahi kar rahi hai"
3. The whole branch treat customers like paupers. There is no customer journey mapping to guide us who to approach for what. Also, no employees patiently guide/tell us where and who to approach. They all are frustrated - for what? I don't know but they are not supposed to vent their anger/frustration on us. Please be professional at your work place.
4. No employee could able to answer properly to my queries so far. It feels like they don't event know what their actual work is to do. I suggest them to visit near by private banks, such as ICICI, to know how bankers are so efficient, professional, and knowledgeable of their duties.
5. PSBs like Canara bank (Gandhi Nagar, Delhi Branch) are much better than Bank of India. Employees are efficient at their work and know how to behave with customers.

Worst bank of all time.