Gran Meliá Jakarta

Come here mostly for meetings and always enjoy it.

Meeting rooms are comfortable and well equipped. Audio visuals are also complete.
Refreshments are satisfying and choices of cakes are good.

Lunch is really good as you can enjoy Indonesian food, as well as Western, Japanese, Indian, Arabian, light bites and more. So I enjoy

Luxury and very nice hotel with lot of trees, lovely decoration, equipped with swimming pool, gym and sauna. Iron is available in room. Hotel room is big, quite and clean.
Nice, friendly and helpful staffs. The chef once worked in my country and we did have a nice talk, he can also speak our language hence make me feel so warm welcome.
The buffet at restaurant is great, different corners for food from different countries, there were food from Indonesia, India, China, Japan, Italia, Spain. I enjoy them all.

Very spacious room, great Dinner Buffet and friendly staffs. Very Good meeting venue. So glad to be back again to this Hotel after 7 years. And still satisfying.

The Gran Melia Jakarta is simply a great hotel.
First approach into the hotel is stunning, wonderful design, nice lobby and attentive staff.
The room is spacious, and you get a plate with fruits as a welcoming gift which was very tasty.

I have been to many 5* hotels, but the breakfast in the Gran Melia was outstanding, they literally had everything (and more)
- Indonesian Style
- Japanese Style
- Chinese Style
- Soup station
- Egg station
- Pancake station
- Sandwich station
- ...
Best breakfast experience in my life.

Unfortunately, I had a little issue with the taxi-service from the airport to the hotel.
But how the staff reacted was out of this world.
- Got upgraded to a better room on top level
- Got an email from the experience director who apologized
- Got an upgrade to use the Red Level Lounge (which was very nice)
- Got another hand written letter of the experience director, again with an apologize delivered to my room
- It seemed like everyone of the staff members knew who I was, and a minimum of 20 people apologized to me
- Got a whatsapp while breakfast from a staff lady, who also wanted "to apologize" again.
At some point, I told the staff not to apologize anymore because I was starting to feeling awkard, but this was truly professional behaviour - absolutely top notch.

The Red Level Lounge is really nice, it even offers an outdoor area where you can relax.
Also drinks and snacks are being served or can be picked up at the buffet.

Room service was also extremely good.
(just take care about the salad, maybe a little very hot chili is hiding in it)

If you plan to stay in Jakarta, I can 100% recommend this hotel.
It offers a great experience, the best breakfast and the most friendly and attentive staff I have ever met.

Furthermore, also if you plan to stay as a family, this hotel is free of any, how should I call it .. adult disturbance.

1. Very friendly and helpful staffs.. so proud that this hotel still give chance to worker in their 40 to around 50 yo as front liners.. not like most hotel which most of their front liners are only around 20-30 yo.. i feel that those senior employees already have the soul to be part of this hotel..
2. Classic, but so clean.. i am very surprised with every details such as the interior of restroom in front of merting venue.. also the room for stay.. even the bathroom has nice branded soap, conditioner, etc. There is also iron, iron table, safety box; and the blanket is soo soft + warm 🌸
3. So surprised to see that at late afternoon, a room service man knocked our room door, just to ask whether there is things to help..
4. We got compliment with a glass of “apple juice drink” at check in point; and the staffs upgraded our room after knowing that the room i ordered from travel application is full

Keep up the good work!

We love the room. It's huge and so quiet. We also enjoy very much at the Cafe Grand Via. They provide various options for food and drinks and all of them are delicious.

This hotel is truly a splendor to stay in from the room to the entire ambiance. I really enjoyed the breakfast buffet which has food options from various countries and is halal. I went there for a wedding anniversary and the staff were so helpful in assisting in decorating the room it was wonderful.

Only drawback pool area could do with some updating.

Stayed for about 3 months.
Everything is good from the room to red level and Japanese restaurant.
The only thing that didn’t satisfy me was the Indian “Masala Tea” a lot of room to improve it. Otherwise perfect place to stay for me.

This hotel is so strategic, all foods and drinks they provide are so delicious.

The room is comfortable, yet only one thing that I don't like with the facility, it is the bath room at the swimming pool is not kid-friendly, my daughter and my 10months baby were swimming there yet unfortunately the bath room is not okay for us.

However, the other things are great like the ways their receptionists help the guests, hope I can be back there soon.

Strategic location, aclean and comfy room, love the bathtub, delicious and diverse breakfast menu. Friendly service and fast too. I enjiyed my 3 days 2 night stay here.

The pool bar is super amazing. Agung thank you so much for your service and hospitality ! It was a pleasure. I’ll come back here again!!

Great hotel for meeting and staycation. But for kids there is no playground or kids activities.
The food is sooooo goooooooood.
The resto frontliner for breakfast is not friendly, i forgot the name. No smile, no warm greetings.
But the other one is good.

And i would like to say thanks to bapak Widodo at pool area. He is so friendly and helpful, his service the guest well. 5 star for him. Please take good care of him Gran Melia 💖

Love the various food served. Delicious food option from Asian to European.

What a pleasant experience here.. Everything was perfect from the service, food, hotel facilities and breath taking view from our room. The room very comfortable and clean.
Service was excellent, particularly the staff at the Redlevel Lounge. Many thanks to the staff that checked me in (I'm really sorry I can't remember their name). they were so friendly and helpful.. Overall i had an amazing stay at Gran Melia Jakarta. Highly recommended and I'd totally return.

Melia had treated my wife and I so well, Doni Indra at the red level lounge has provided amazing service.

Come here for my cousins sangjit .
The place is really big and the food is delicious .
First time im eating a steak with rice
The chicken mala also good
And the desserts also delicious .
The parking lot is in the basement so no worries they have lift so accsess for older and wheelcair people can enter here .

All staffs are so friendly....really comfortable stay here...rooms very clean...strategic location...recommended

I stayed first time at this place . I reached a bit early like 10 am . The staff said that the room was not ready but within 30 min they managed to give me a room and I could freshen up for my meetings . The staff is courteous the breakfast menu is great .they put in in red eleven a very high floor . Rooms are very good . I would stay again

My family of 4 stay here for 2 nights with one extra bed for Lebaran holiday. The room is very nice and clean. The bed is big enough for 3 people. The bathroom is also huge with separate bath tub and shower room. Location is actually not bad but a little confusing if you're not familiar with the street and turns. In my opinion, the breakfast foods were just taste so-so though the selections were quite a lot.

This is an old hotel by now. But you still cannot beat the yumminess of their various food, especially the breakfast and dinner selections. They have Japanese, Indonesian, and western food, and the menu is thoughtfullt planned -- not the same in everyday. I got a room with a view of Rasuna Said street, from which I can witness the brand new LRT tracks amd a little glimpse of sunset in the city. I like it there. Recommended.