Rumah Sakit Mitra Keluarga Waru

Strategic location, the problem is because it is located on the main road between Surabaya and Sidoarjo, it is very prone to traffic jams, especially during rush hour. Ample parking, but sometimes you have to turn around first when you arrive at rush hour, the service is very satisfying from the parking attendants to the doctors and nurses who are very friendly, special credit to Dr. Steven Rudy Utomo.
Schedule a visit to this hospital once a month for routine check-ups for parents. Outpatient facilities are good, and there is always improvement, also in inpatient care, everyone helps the patient and the patient's family, there are adequate prayer rooms available, what needs to be paid attention to is the cleanliness of the toilet, and based on our experience while waiting for our father in the ICU, there are no room facilities adequate showers for those waiting for ICU patients, we have to use the bathroom in the basement where there are no facilities for bathing, only a jet shower and sitting toilet, hopefully this will be of concern to the hospital.

Pelayanan sangat baik
Very welcome, humble and helpful
Toilet clean
Kantin clean
Keep the good work

The time we had here was one of the best. The services were satisfiying and we had a great sense of privacy here. Overall a great experience

Had wisdom tooth removal, everything went well. The nurses are really helpful. the place is also good. Thank you

RS mitra keluarga waru sidoarjo
Doctor and nurses have a Good hospitality
Good services for all...
Recommended for me and your families
Bpjs can work here so dont worry...

service is exceptional, all staff and doctor is very helpfull and give clear direction on all adminiatrative and medical issue, i got check in in thia hospital because of broken bone due to minor accident at 7PM and directly got surgery schedule the day after in the morning, and just one day after the surgery i was released, hassle free and no uneeded treatment to keep you stay for so long in the hospital.

From the first day I entered the hospital I have felt almost at home. The nurses, the doctors and the kitchen staff have been so kind to me.
My room is very comfortable and kept clean by the sanitary staff. My procedure, an endoscopy, was an experience to remember. All the staff in the operating room did their best to allay my fears. I have cancer which is not a pleasant experience. The staff calmed me down, even made me laugh. I will be eternally grateful to the nurses and other staff for their kindness.

Hospitality ⭐⭐⭐⭐⭐
Hygiene ⭐⭐⭐⭐⭐
Love all the help given by the nurses and staffs. Doctor Sony is very nice. The nutritionist also makes sure that I have the food I need and the food tastes great too.
I stay in the class 1 room and there's a bed for the family member who accompanies me, the room is clean, there's cupboard big enough for my belongings. The security is great too.
Thank you Mitra Keluarga Waru❤

The service at this hospital is very good, and the staff who work provide service in a friendly and smiling manner. pleasant experience

Took my mom for general check-up. Nurse Erma was very kind and skillful. Very knowledgable.

I'm impressed at how they serve and care about the patients. Many thanks to Dr Ester Karuniawati SpPd for caring me like her own son while i'm being treated there. I'd recover much more slower if it weren't for her calming and motherly aura. Just, the food is rather plain, maybe just my sick mouth lol. All in all, it's great.

We had a nice stay in this hopital. The nurses are caring for the patient. Special mention the nurse named Ms. Siti, she is so nice and explained everything the meds that they need to give, she can speak good English which is a plus factor. Definitely we will recommend this to our friend.

The facility was fabulous, even the admin,nurse,and all the staff were so good!! Mika waru is the best🩷 always success

Good service 👍🏻 thankyou doctors, nurses & staffs

Always take my kid to this hospital. great service

All the staff are very nice and helful. Appreciated their best effort to let patients and families being comforted and secured. Thank you for your team

NSD, was really wonderful, very caring during my 4 Day stay under their observation.

Nice and clean hospital, especially after renovation. Already using updated touch screen registering system to fasten database and patient information system. This help to avoid so many queue particularly in pharmacy/drugs. Keep the good work.

Nice hospitality...feel like home...

So far the one only best hospital with best services & hospitality.... It's like home 🥰