Vodafone

I wanted to swap my eSIM from my old phone to new phone. I looked for help on Google, and then after literally hours trying and failing to get the Vodafone online Chat-Bot to help me I tried telephoning . . . . only to find that the voice recognition 'bot' was even more useless. So I drove to Walton to try to see an actual human being. I wasn't expecting the experience to be any better. How wrong I was !
In the shop, Amar (hope I've spelt your name correctly) was superb. He was helpful and genial and most importantly sorted out my problem quickly and efficiently. Perhaps Vodafone might like to try introducing human-to-human interaction. You never know it might just catch on !!!

Staff is great, very helpful and friendly. I needed the mobile router sorted, since the smarty card that came with it wouldnt work despite it being stick and play. Richard was great and quickly sorted that for me. A couple of week later we went it to get a telephone for my daughter, and this time it was Ahmad who explained the benefits, pros and cons, gave us the price comparison and went an extra mile. I left with my contract upgraded, and my daughter- very happy with her new phone.

Switched my elderly Mum from PAYG onto a monthly contract.

The young lady that switched the contract was very efficient & remarkably patient with 2 oldies that can't hear all that well.

She was very impressive & the transfer was seamless. We were both very grateful for her professionalism.

I've been a Vodafone customer for 20 years now, and whilst other networks have come which are cheaper - I've stayed with Vodafone because of their service.

Today was no exception. The store manager and staff were extremely helpful in assisting in which phone to get - based on my REQUIREMENTS, not sales targets. They were patient, explained all of my options, and were just generally speaking very easy going and friendly. At no point did I feel uncomfortable or that I was being sold something, a true testament to in store customer service.

Recently had a faulty phone and Richard the manager was brilliant whilst my experience of Vodafone online and call centre was shocking. Richard helped me solve the issue and kept me in the loop at all times. Great customer service.

They couldn’t have been more helpful, it was such a relief to actually talk to someone rather than try and change things online. The staff are absolutely brilliant

Very helpful and knowledgeable young man saved the day when my new SIM failed to arrive by post

I ust to be with Vodafone but they are excellent and if not I will be surprised

I always very helpful as good as gold

great place great staff

Good service