Worcester City Council

Moved to the area from Wales a couple of years ago. Since then we married at the guildhall, moved to a new build and had to set up council tax, order bins etc and everything has gone really smoothly. With statutory services people only really write reviews when they have had poor service, but for everyone else who gets what they expect they are unlikely to review.

Having lived under seven different local authorities I've ethe years Worcester city are up there with the best. Had great experiences whenever I've called up to report anything to the council.

The lid on my green bin was loose and within 3 days the council came round with a brand new replacement bin and took away the old bin and the rubbish inside it, really good service, thank you

Thank you for providing the Saturday skips. It's great for people like me who don't drive.

Ok

Мога да коментирам сградата, само като турист в града. Доста стара и много добре поддържана сграда. Намира се на пешоходна улица. Типична английска архитектура. Наоколо е са разположени множество магазини и кафенета.

Beautifull place to be

it's a council building that needs an overhaul

Worst council. Unhelpful.

Sent us bills with misspelled/wrong names, for which we called to rectify multiple times. Only received 2 letters over 8 months with wrong names. We were told to not pay bills till names rectified after speaking to a council person on phone (was told we will receive an email too which we never did).

Eventually received a letter with a complaint sent to magistrate (when council at fault on putting wrong/misspelled names).

Worst customer service. I have no financial issues and I have never defaulted on bills.

Please don’t misspell people’s names and send them notices.

Please improve your customer services and reply to emails so people can tell you about your mistakes in time before you escalate it.

Thanks

With the water that been wasted in the city center the last week , it was able to hydrate the half Africa . That’s shame and unacceptable. Waste of money

If you can actually get through to anyone, they are often quite helpful if you schmooze a little. They usually sound utterly jaded and defensive but you can turn them around. The issue is actually getting hold of anyone...The IVR is a joke and has been designed by a nut job. My guess, it's not the people at the coal face who are really the issue, but poor leadership....oh and their website usability is laughably bad too! Does make me question the value for money I get for annual £3400 council tax donation...

Waiting to talk to someone over 10 minutes
Quiet speech from answering machine, very Quiet

Terrible provincial like council. Small budget and inept 35 councillors create an unwanted and useless public monster. Their only interest is carparks and creating air and noise pollution. Need to complain about everything to try to make any progress, even then nothing happens. The quality and calibre of staff is always an issue at councils, do W no different. But because they are essentially a Town operating like a city, it gets messy, with the county and city crossing paths on many issues, adding to chaos and poor decision making. Really not sure why I'm paying so much tax as it only means the council ruin my existence through their activities and the personal nuisances they generate like air and noise pollution, congestion and the daily sleep disturbances from their unnecessary, daily cleaning. Will never live in a small town again and deal with such incompetence and maladministration again. Their feedback, complaints processes are also a farce.

I am utterly disgusted by the response from WCC. Having been overcharged by £48 for a £3.60 car park ticket, as yet I have not received an explanation nor reimbursement. It says on their webpage that this parking fault has been dealt with and no more withdrawals would be made. Strange then as my bank account was emptied to the tune of £15.60 yesterday (29th Sept) after the previous day taking £32.40. What a way to treat the general public. I have tried to talk to a human being but they don't seem to exist at County Hall. Lost to know what to do next.

They take repeated transactions from your bank account for a single parking ticket. Over and over again until you have nothing left. What a mess. No action, just holding statements every day apologising. Then taking more money out. Crazy. Do not visit unless you have money to throw away.