Dreams Preston

First visit met Bill. Lovely gentleman. Very knowledgeable about product. Not pushy at all. Second visit to buy mattress . Bill again served us. Made sure we were aware of all the products. Received a really good deal of mattress, protector and pillows plus warranty. Plus the removal of old mattress. Will definitely visit Dreams in Preston again due to the amazing service. Thank you Bill.

Was just looking to get a feel for what kind of bed I wanted. Carol was amazing especially with 2 kids in tow. was made to feel very welcome and found the perfect bed and mattress and all sorted with no stress or any sales pressure at all. brilliant service and great knowledge. would highly recommend.

Went into this store last week to purchase some pillows. Walked through the door and was greeted instantly by Luke, who was more than happy to help. Went in again today was again greeted instantly by Mike. Customer Service here is beyond excellent and the staff are so helpful and friendly. It’s a shame your Blackpool store doesn’t have the same level of Customer Service.
Top Job guys & gals 👍

Excellent customer service offered by Luke. He was helpful and informative without being annoying. I would definitely consider Dreams for any future purchases.

Such friendly staff! Really felt welcomed especially with a little one with you and they do not rush to make any decisions! Really appreciate the help from Carol and Bill.

We were welcomed with a warm
Smile by Carol, she offered me a refreshing cup of water, she allowed me to get the full experience from testing out sleep match to find the right mattress for me to then getting a feel of how a the mattress would be by offering me a pillow.

Fabulous service from Luke at the Preston store. Very informative, patient and worked very hard to make sure we got exactly what we wanted.We have shopped here many times before and will continue to do so. Highly recommended !!

Went there a couple weeks ago. The manager and staff were lovely and very accommodating as well as the products are great too

I visited a couple of showrooms prior to my purchase but Dreams exceeded by far my expectations.
On the first visit to the showroom I was greeted by a smiley face, Luke, who enquired whether I require any assistance or whether I just want to be left alone to look around. I had a look but was indicisive about what type of mattress I require therefore he suggested I try their fancy machine that determines exactly what would be the best suitable mattress. The machine issued a report and I was left a bit unsure between which two mattresses I should chose ? Medium to firm? Firm.
I returned to the shop on a second occasion and Luke was there again. Very professional and knowledgeable, he offered guidance by showing me how the interior of the mattresses look like, allowed me to try again a couple of mattresses and was polite and offered a brew (very nice cup of tea). He was very patient, kind and not pushy - trait which I appreciated quite a lot.
I purchased a king size bed 2 drawers bed base with a Therapur Actigel Polar 2600 k Mattress and two tempus cloud cool touch pillows.
I was able to choose the delivery date which is very convenient.
I am rating my experience as a 5 stars one for professionalism, courtesy, patience and helpful advice.
I will come back to Dreams to purchase the beds for the other bedrooms once I finish with the master bedroom interior design.
Thank you Luke.
Thank you Dreams.

Friendly staff :-) Amazing customer service by Carol. Very understanding and courteous. Our needs were understood and the right mattress was suggested.

Excellent staff and service. Very knowledgeable and helpful. Couldn't fault our shopping experience here.

The experience was very good , and the staff were very friendly.

Carol was very accommodating and catered to all our needs,excellent service!!!

Great shop!!! Lady who helped us was great, no pushy sales for a more expensive mattress. Gave her our budget and she showed us the mattresses we could get. Now fingers crossed our new mattress comes today 16th March as expected

This store had really good COVID 19 safety measures in place. No one was pushy was me and I felt no pressure to buy. I chose to buy today but there was no pressure to buy or just browse. Also important to me the price in store was the same price as online (at some places I find it’s cheaper online than in store)

Excellent customer service, very helpful staff. Steff & Serene helped me a lot today. Lots of product knowledge. Even made me an awesome cup of coffee while i waited. :) 5*s highly recommended!

Came to dreams for the first time to purchase a new bed and mattress as me and my partner where moving into our new home. The staff working there where so helpful and explained the process of choosing the right mattress. Offered us a comfortable pillow to try and even made us a brew! no pushy sales staff made us feel relaxed and not pressured. Would highly recommend Dreams Preston to all my friends and family.

Serene was absolutely amazing when we were buying our Sons bed this morning.
Serene was so helpful and polite and made the whole experience effortless.
Thank you so much.

Friendly, knowledgeable staff in a store with great choice of beds/mattresses. No pushy salespeople here, just a great service in a unrushed manner. Will definitely return.

Extremely helpful service. Very polite and informative.

Very friendly/helpful member of staff excellent covid-19 precautions and was their wgen we had questions and knew what he was talking about