Oakenhurst Medical Practice

As the primary carer for my disabled mother, I would like to extend my heartfelt gratitude for the exceptional medical care and emotional support that you Oakenhurst Medical Practice provided over the past 10 years,
Excellent service and friendly staff.

And to my mother is doctor, Dr Zubair Patel, it takes someone with a special gift to understand the needs of a disabled patient and on behalf of my mother and the entire family, I would like to express our deep appreciation for your all care and support. You have made an impact on our lives, and we can not thank you enough for all that you have done.

Following a referral to an NHS neurologist, I found myself on a 17 month waiting list, I rang my GP surgery in total despair. I was listened to, helped and supported by Sharon, my GP's secretary. Her professionalism, depth of knowledge, and above all, her kindness made all the difference. I can tell that Sharon just thought that she was doing her job, which assures me that this was not an isolated incident or a random act of kindness; it's who she is, and speaks volumes about the ethos at the Oakenhurst Medical Practice. My thanks for their dedication, patience, care and kindness to Dr Smith, the reception and admin staff, but especially to Sharon.

We have always received the highest standard of care from all of the GPs that we have had the pleasure of meeting. Dr Hafez was incredibly reassuring during our last appointment for our child and took his time to assess and listen to our concerns. Dr Smith and Dr Hussain have also been fantastic.

By far the best practice in the Northwest! I have moved out of Bbun and really miss the practice & the service they offer. Dr Butterworth, Dr Ali and Dr Hussain in particular have been fantastic in overviewing my father’s health. I have never had to wait for long periods for an appointment - accessible healthcare as it should be! Heartfelt thank you

I'm glad I finally realise when I phone up to order prescriptions, my surgery is actually Barbara Castle way. Not mellor! Mellor is my pharmacy.

I'd also like to add that really appreciate the time the doctors have taken to help me.

Thank you so much for all your help.

Kind Regards,

Bryan A. 🙏

I was a bit worried about going there after reading all reviews since I haven't been there 5 years but I was connected straight away, I was late for my visit and I still was let in, didn't take long before I was with the doctor who was very professional, took time to explain what to do in my case, repeated few times how to dose my medicine - brilliant!

This is my local surgery wich has recently merged with monague street health center.a modern building with an indoor wheelchair accessable pharmacy.It has mostly everything under one roof and great freindly staff on hand to help with all your equieries.

Lovely practice.. Sonia at the reception was so friendly and helpful!

We can always get an appointment the doctors, nurses and receptionists always listen ,and in my opinion really do care about our welfare.

Never had any issues, so responsive to mine and my familys needs!

Pleasant helpful people !
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Good GP surgery

A big thank you to the receptionist who took my call at 8am today. I was trying to get an appointment for my grown up son the same day and although my sons problem didn't seem to be an emergency for him who is on the autistic spectrum it was a massive emergency and he was incredibly anxious. Thank you for seeing past the physical and acknowledging the emotional /mental state of my son. He came away so much happier than when he went in and the doctor he saw had obviously listened and explained things to him in a great way. Thank you so much.

I moved from Chorley 18 months ago. I am now at Oakenhurst surgery. every one is really nice, I can't fault them at all But they have stopped my sleeping tablets so I'm really struggling sleeping. I not had a good night's sleep in 18 months. My Dr in Chorley was fa tastic. All Chorley patients are so spoilt. I wish I hadn't changed Dr's. Oakenhurst surgery is well run and the staff are lovely.

Disgusting receptionist staff and back office. They should be ashamed, and disgusting system. They have had years and years to fix their issues but are just remaining ignorant instead. They without doubt must be rated the worst in Lancashire. It's disgraceful how an investigation has not taken place already into these people. Just look at all the reviews and how far back they go. But I guess we are all wrong carry on the same for a few more years. Stand on your doorsteps and give yourself a clap.

Impossible to get through on the phone, after waiting for circa 2 mins of their messages telling you when you can ring up.
After finally getting a ringing tone rather than the constant engaged tone, I've waited for over 55mins "you are in position number 23!!" waiting to speak to one of their receptionists, and then been cut off!
They really need more investment in staff or phone lines.
Alright saying you're one of the biggest practices, but if you're failing your patients when they need to contact you it's no good for anyone!
It's a shame really because all of the doctors are great to talk to and offer a great service, once you get over the hurdle of the reception.

The first online complaint I have ever made....yep it was that bad. Unfortunately there is a fundamental lack of care from the reception staff and most recently, a member of the nursing team.

Customer service is the second best gift you can give a person calling a medical practice (after actual treatment) and there is just none to be found at this practice - not one little bit. Curt staff, lack of return phonecalls and a general tone of disdain. Do not expect to get very far unless you are willing to push through the attitude and lack of organisation.

I tried to speak to someone in regards to a recent (lack of) treatment my partner had received and was told the only way to complain was in writing, via post. Says it all really.

I have been a patient here since I was a child but will be signing up elsewhere - it is just not worth the trouble. You have been warned.