Sutton railway station

Excellent ticket office service, friendly, polite and helpful on the two occasions this week I needed to use it. Any delay caused by a lack of staff which is not the fault of the lone occupant.
I find it astonishing that the senior management in charge of this service should even consider closing tickets offices. Ticket machines are often faulty, older people cannot use them, not everyone is online and to get a problem solved you need a human interaction.
PLEASE STOP PURSUING THIS RIDICULOUS ACTION!!

A personal review to a staff member behind the counter!
Bernice , the most friendliest , helpful and for always going that extra mile to assist customers.

Thank you for your always friendly and helpful kind nature.
I always look forward to book my rail tickets with you.

I want to say how wonderful the staff are on the desk when it comes to helping the public. Every time even at the end of a day they take the time to help get me the best price for my many and some time a little complicated journeys. I am a senior citizen so going to the station ticket office gives me peace of mind. I hope it is always there for us.

I had the most amazing kind support from staff member Noor Muhammed at the station who saw me travelling with a suitcase and walking stick and pre-empted my needs better than I could! He explained all the trains and kept an eye on me to lift my luggage onto the train for me and said he would call ahead to ensure the next train staff helped me. I could cry just from the compassion shown, this is not about it being a job but about caring about people! This man has incredible empathy and consideration and the station is lucky to have such amazing staff!

Just had a really lovely helpful lady. Advised me if I could wait 10mins I'd get the ticket a lot cheaper. Told me train times and platforms. Very kind

Lovely lady called Umi (Oomi), very helpful, very customer orientated, polite and just a really nice lady, helped us get the right tickets and info.

Pretty nice station with nice waiting rooms and planting

It's a train station

I went to Sutton Station yesterday, to buy tickets for travelling today. The gentleman really seemed to be struggling with my request. I had to repeat myself several times. I eventually got my tickets and left. This morning when I checked my tickets(should of done it yesterday I know) I had the right outbound tickets but my returns were completely wrong. So this morning I went back to the ticket office, and yes the same man was there. He again struggled to understand what I meant about my return tickets. After much ado he passed me over to his colleague. She was a really lovely helpful lady. Her name was Judy I really felt for her as a big queue had built up behind me. The gentleman was just standing there looking at the other passengers. I really think this man could do with some sort of re training as he really didn’t know what he was doing !

Sad to say but most of my experiences here are not good ones. Sadly during times I've needed help the staff that have assisted me have been very rude, not all staff are bad it's just ones I've had to speak to. The boards are often broken and for a while it wouldn't show certain trains even though they were still running, which was confusing. Also there is little to no effort to let commuters know of closures in advance, so no posters or announcements during the week letting commuters know that station will be closed at the weekend. Also staff encouraged me tap my oyster so I got charged when there were no trains and it was rail replacement service.

I can't give more than two stars become of the incompetence of the staff working here and the constant delays and cancellations. There are a few old timers who are great and helpful, know the network and can assist you with travel questions are, the rest are sad to say completely useless.

I will give 2 stars because you have a Starbucks coffee on site... You lose the rest because your information boards are wrong and to top it off, so are your announcements... The same train is said to arrive on plat form 1 and 2... You announced that it is delayed on platform 2 and it arrives and immediately departs on platform 2.... My guess would do me better than the system... Poor show

Staff are unhelpful and surly to say the least.