Johnsons Preston - CUPRA

Lee from Cupra Preston

I received such a friendly welcome to the Cupra store based in Preston. My sales advisor was Lee who provided some of the best customer service in order to help me buy my dream car. He made sure I was happy and satisfied with everything before my purchase and also after in order to make sure the car was perfect. He went out of his way to fix an alloy (which wasn’t required as it was still functional) in order to have the car perfect for me. Lee was responsive to my enquiries over email which helped my process into getting my car that bit more efficient. During my financial checks he contacted me every step of the way about where I was up to- this gave me great piece of mind as I didnt have to worry as much as to when I would receive my financial check result. Overall a top quality experience from Cupra Preston which was influenced undoubtedly by Lee🙂

I just moved to the UK couple months ago. Prior to my arrival, I decided to get a new Cupra Formentor VZ2. Then I looked for new ones on Autotrader. However, due to supply constraints, there were not many choices but I could still find one in Johnsons Preston. I sent an email to ask for the details.

I was totally new on buying a car in the UK, especially without presence. Most of the dealers wouldn’t even reply me. Except Dominic, not only he replied me promptly, but also provided me alternative (preordering a new built one) as the one I was interested was sold.

He walked me through the process and rest assured me he will take care of everything. After I arrived in June, he kept me updated on the building progress and helped me to follow up regularly. Also answered all my questions even I felt I asked too many 😅

When the car was almost ready, he helped me to arrange all the paperwork and explain to me what options such as Cupra Care plan and GAP insurance are.

He shot couple videos of the car when it arrived the company, made sure that I got all the info and the car was in good shape.

As I live quite far from his company, it’s hard for me to go there and pick up my car. He helped to arrange the delivery for me and even took the pictures when the car was loaded to the lorry in the evening!

When I got the car this morning, he called me right the way in case I have any question. And he follows through all the things for me afterwards, even the Cupra Connect app.

I’m so lucky that I found him to help getting my Formentor. I seriously believe that it won’t be that smooth and caring if I found someone else.

I highly recommend Dominic as the sales executive when anyone wants to buy a Cupra, even far away from Preston👍

Dominic at Cupra has been fantastic. This is the 2nd car we have arranged through Dom and this branch. Decided to go from my Leon FR to the new Cupra Formentor VZ1. Love the car, a nice mix of comfort and, when you want it, a bit of fun.

Always had great service here from both Cupra and Seat, looking forward to what we are going to see from Cupra in the future.

All the team here are friendly and helpful, no pressure at all and they really take the time to understand what you want/need and work hard to meet those needs.

If you are someone who is after something that is a bit more unique to drive about in, yet has a level of quality you would expect from a high end marque then consider a Cupra and go and speak to Johnsons.

Thanks

Dealt with James who helped me turn around a brand new V2 Forementor in less than a week. No issues and couldn’t be happier with the car & service. Thanks James.

My experience was with Dom Wilson who gave me sound advice as to what to look for in my car choice and why, as well as following up by making sure i was always updated with an estimated timeline and what to expect. I was never left wondering what was going on or left in the dark. He was always very honest and contacted me as soon as he knew anything or had any significant information to update me with. I’ve been in the car 3 weeks now and it’s exactly what I wanted (and needed) and i genuinely couldn’t have asked for a better experience in relation to customer service (unless Dom personally built the car for me in front of me right then and there instead).

Been recommending to everyone.

Dealt with a chap called lee. Honestly couldn’t praise him enough from start to finish his service was 5 star. He was very helpful and most definitely will be using them again in the near future…

Fantastic service and deals from Cupra Preston, especially Dominic. All done over the phone and email with everything explained along the way. Picked it up today and everything was perfectly organised from start to finish.

Took my cupra formentor vz2 in for a service and a few little niggles for warranty work. I didn't get the guys name on the service reception. But he has a good grasp of the cars and got everything I wanted looking at sorted.realy good experience and my car came out like barnd new. The only reason it's not 5 stars is it was quite expensive. But I suppose that goes with the territory of having a performance car. Thanks guys

Updated review:

So several weeks later I went back in on Sunday 5/11. One sales guy talking to a couple but the only other person was a cleaner. Again, there were people upstairs and even when my wife said loudly “is there anyone here”, nobody answered. Terrible dealership that just isn’t interested in selling cars.

Original review: Terrible customer service. I went in to look at a car, no staff in sight and I was there 10-15 minutes looking at the cars. No other customer on the lot.

My dad got as far as booking a test drive, but they rang to say there’s no car to rearrange and the sales guy just wasn’t interested in any sale. Don’t waste your time with this guys.

Not impressed with this garage, booked a test drive, turned up on the date and time agreed on the phone, and I was then told they didn't know anything about it, end of, no help, didn't seem to care.
Their loss, bought a new car else where.