Bank Street Medical Group

I've been with this practice since I moved to Cupar in 1972. Obviously personnel have changed over the years - when we came here there were only two partners in the practice and no health centre - but throughout we have had helpful and expert service, for which we are grateful.

Always get an appointment when I need one. Staff, nurses and doctors are efficient, professional and kind. I'm glad that they are my doctors.

Great practice, especially when it comes to mental health issues.

Aye it's the doctors

Sometimes wonder how this is a doctors surgery...called for two hours to get an automated message "we are currently experiencing high volume of calls (for two hours) not very helpful when you do get intouch they say there are no appointments left your to late phoning our phone lines are open from 8 I had called from 8:30

Where to start?! You need to ring about ten times before they will answer their phone. poor communication between themselves and local pharmacies - always messes up your prescriptions!

Why do we have a medical centre/doctor when you can’t get a bloody appointment, maybe you need to die first. All you get is phone back tommorow at 8 so there telling me if you want an appointment. For the next day you have to phone in the morning, (it wasn’t even for on that day) why do they bother having a practice? Suppose one thing the staff are nice

Receptionist is so very rude and clearly thinks she's a doctor. Explained I need antibiotics but her attitude was disgusting she really didn't care and told me she would put me in for an advice call but she doesn't know how that would be any good. Turns out I got my antibiotics and she expected me to go till middle next week for them. Maybe a refresher course on what her job actually is and how to have some manners.

This is a poor excuse for a medical practice. This is for me and my partner. Poor palliative care for a relative, can never get prescriptions or appointments, discrimination regarding another relative, all staff are generally rude and don't seem to understand the concept of duty of care or in fact they are a public service with prime purpose to serve the local community and manage family medical care. Have been told to go private and pay for own health care despite the fact everyone already does through their taxes which is then awarded to this practice in funding for their services which in turn they consistently do not deliver. Not a service for them to be proud of.

I've been trying to get through all day and I'm just getting the machine telling me that there's a high level of calls, they need to sort themselves out. They are a joke