Apple Nueva Condomina

Wow! Wow! Just wow! Based on a lot of negative reviews, I was very hesitant to bring my iPhone to this store for a warranty repair. Don’t listen to the complainers, just come here and ask for assistance! Upon arrival I was setup for an appointment half an hour later. Then returned and a tech ran diagnostics on my phone and took the phone in for warranty repair. Went back an hour later to pick up my device. The place was packed! Yet, I was served immediately and walked out with the repaired phone in my hand 10 minutes later. Top notch service and I didn’t even have to attempt speaking my broken Spanish, all the staff spoke English well enough.

Second time I have been in this store and on both occasions have been treated unbelievable well.

Yesterday I arrived an hour early for my appointment yet they still facilitated me. There was no hassle and the staff were very courteous, helpful and knowledgeable.

Yes you pay more for Apple products but the service you get is superior to nearly anywhere else. Happy to recommend and will definitely be using again.

Excellent experience in-store, spoke to various staff members on two occasions today before we bought a MacBook Air M2. Very helpful, knowledgeable and friendly staff.

Great place and extremely knowledgeable staff. Always able to sort out my problems swiftly and without any misunderstandings as they speak in non-technical language which is great for those that don't want to be lead down that route which usually ends in confusion. The Apple store in Murcia is always looking highly professional and the range of Apple and other supplier products is impressive. Highly recommend a visit.

Fantastic experience, went on very busy day, was seen in 5 minutes, purchased phone, had lots of help and advice for backing up from old phone and help with setting up new phone, even gave me a good price for my old phone. Very helpful and friendly staff my lack of Spanish was not a problem. Highly recommend

Absolutely unbelievable service Ana and her colleagues were amazing, efficient,professional , friendly and incredibly helpful. Must be the best customer service we have ever received from anyone ever. We were totally shocked how committed all the staff were to the job. Cannot praise them enough 5 ⭐ , 10 out of
10 , excellent

Excellent service from Rose and laurel also a lady named Joy who helped me get back my iPad back to its best by talking me through a reset, well done you guys. Mike gough

This was an awesome experience- the staff are amazing and knowledgeable
Thanks to
Fran
Marina
Andreas
Clara
U r wonderful!

It’s by appointment only these days, but they managed it perfectly. The lady who attended me was knowledgeable and helpful. Wish I had had time to hang around and check out the new kit.

I was a bit afraid to go to this Apple Store because I've read quite some negative experiences at this site. However this is the nearest shop around and still an hour driving (will take 2 month before I return to The Netherlands). However: very friendly people. Sergio assisted me to solve my problem with the laptop. Sergio is an expert, patient and friendly. The job took three quarter of an hour. Comprehensive test of HW and SW, issue solved completely. This round I couldn't fix it myself, even after usage of the Apple site. So I'm very happy and recommend this store to everybody.

Although I can criticise Apple for their overly expensive products and ancillary equipment - their staff and customer service is excellent.

Note this visit was due to a dead new IPhone 11 because the latest update crashed it and Apple know their updates do this and must do more testing to stop it and then compensate more if it happens. This ruined my daughters 4 day holiday to visit me as the auto update happened on first day and her new phone crashed sending her into meltdown ! 😊

Excellent. And so helpful, even used English, and managed appointment while on coach trip from Torrevieja. However for convenience I would recomend calling for prior appointment, using Spanish speaker to make arrangements, as there are not facilities for other languages on the machine. Whole process simple and efficient.

Very good service, I have a problem with my iPhone XR due to block out and immediately change with new one, without asking receipt of purchase. My iPhone has been restored with new phone. Very recommendable.

I was in yesterday with my son and would like you to pass on 10 stars to Juan. He helped us and deserves to be thanked. He is truly a genius.! A massive Thank you from Thomas and I.

Plenty shops to keep one busy all day always find what we need whilst down this way

Very helpful staff, always happy to help and show you how Apple products work. So lucky to live near the Apple Store.

First class customer service , friendly, helpful and genuinely happy staff .
This is a very busy Apple Store so one has to expect to have to wait .
Well worth the wait

Extremely helpful and friendly staff. Made appointment for me and problem sorted within 30 minutes. Thank you

Excellent service ! Specially Haixu ✌always there to help

One of the best shopping mall in Spain. Near to Thader Mall also and Ikea.