Matt & Nat

I can’t say enough positive things about this company. All of their products are high quality and come exactly as described. I’ve only been to one location (Sherway Gardens) but it is always well stocked and kept in pristine condition. The overall customer service is very genuine. Would highly recommend!

Lovely store.

I was at Matt and Nat a couple of weeks ago and had an excellent customer service experience that I wanted to share with an employee - Anna.

I had gone to the location to ask about a rip in a purse that I purchased in August. Anna's customer service was a 10 out of 10. She assisted me while training another employee, answering the phone and being friendly to other customers that came in the store and seriously didn't miss a beat. She apologized about the rip in my purse, gave me a ton of different options and was very patient with me while I decided what I should do.

Anna seriously makes customer service look effortless. I have not gone into a store where I received such seamless and confident service in a very long time. She knew her stuff, gave me space and actually listened to what I was looking for. Well done!

Really nice store with a great selection but really this review is for the phenomenal service I received. I was helped almost immediately, and with my limited knowledge in women's bags, I got perfect recommendations for a gift which made the experience really memorable and quick!

I had one of the best customer service experiences at this store! Very willing to help, personable, and not pushy. Thank you so much for the help and I love my wallet.

Beautiful store, always clean and tidy. Great phone response, great stock. Very attentive employees, visited multiple times and always different staff but always great service.

Amazing design and quality. And fantastic customer service. I love supporting cruelty-free brands like yours!

Amazing store, great selection and helpful staff!

Pleasant customer service, great products and Canadian

Something very special for my birthday 😊😊😊🥰🥰

Really helpful and friendly staff.

Straps on CANCI tote started to peel after using it 5 times. The rest of the bag is fine. I expected more from this brand as my other purchases have been really good quality.

As soon as I came in I felt so uncomfortable. The only reason why I gave this location three stars was because the trainee that I was speaking to was so pleasant & made me feel like I didn’t need to rush. The lady that was training her however, was passive aggressive & cut me off multiple times before I was done speaking. I really didn’t understand how she got into the position of training new employees, & truly I recommend higher management has her replaced.
Extremely bad energy, it’s really unfortunate this is the only location in Toronto.