Knix Sherway Gardens

I went into Knix for the first time at this location, and I was so impressed by all the sales associates that helped me. They were so knowledgeable, helpful with fittings and one even knew how to spell my name with the changing board without me telling them. That was the first time that has ever happened in a store. It's rare these days to come across such excellent retail service and I felt compelled enough to leave a review.

I am a frequent Knix shopper. I was having a fit issue and dropped into the Sherway store on Saturday April 20, early afternoon.
The young woman who helped me understood my problem and gave me a simple solution. I wish I had asked her name. Great service! Thank you!

Finding the perfect bra was not happening until facebook suggested knix lol. I went to sherway mall location and was very happy with the service and product. I recommend trying them on as opposed to online purchase because their sizes do vary. They have fitting services so someone will help you finding the perfect match. If your size is not available after fitting, they will provide a free shipping code so you can order online.
Will purchase more in the future.

Thank you Stephanie with your sauve voice and amazing customer service to help me find a slip for a sweater dress. You were so kind and gentle with me. 10/10

I was so pleased with my first ever experience here. All the girls were so lovely and helpful and I definitely will be buying many more comfortable bras in the future!

I’ve always received excellent customer service anytime I’ve shopped in your store. The staff is always helpful getting me the correct sizes and colours I’m looking for.

The staff is so kind. I ran in 10 minutes before closing, and while I know this isn't ideal... The staff was so patient and kind, without rushing me at all.

PS. I only stayed the 10 mins!

Subject: Outstanding Customer Service Experience

I am writing to express my gratitude for the exceptional customer service I received. The representative, Nidhi, was incredibly knowledgeable and efficient. I was extremely impressed with her genuine care - she addressed all my concerns and hooked me up (pun intended) with the perfect Knix bra for me. Thanks Nidhi for the outstanding service, we need more attentive customer service reps like you ! : )

Karen : )

Knix Sherway.... Fantastic experience, lovely staff so kind and helpful. Beautiful store. Exceptional in every way. Came home with 3 new bras! Finally! Comfy and no WIRES 💜💜

Came here for the first time yesterday. Staff were super friendly and knowledgeable. Great first-time experience!

Really nice store with a great selection of undergarments. The staff are also very nice and attentive. Happy that they opened this store at Sherway.

Amazing customer service and the Bras are the most comfortable I have ever worn! Cannot say enough good things about this location and the product!

Want to say big thanks! I came in to try on and feel bras, and was taken care so good!! Will make online shopping sooo much easier!! Thank you 😊

Stephanie was a great help today. Really appreciate the effort and friendly customer service. Will be going back to sherway location.

Vanessa was very helpful !!

Lovely staff that are knowledgeable and non judgmental. Great products and diverse staff show they mean what they say.

I would give zero stars if I could. I recieved a pair of underwear as a gift. I came in to exchange the size and provided the email address. I told the sales agent I needed to exchange just for size and she confirmed that she found the order number. She made an error in the system and refunded the person's card meaning I couldn't exchange my product anymore. She told me I'd have to buy the underwear. So now I've lost out on a gift after the mistake of the staff member. They would not provide me with another pair of the correct size because they said the refund went through despite the error being thier mistake. Deplorable customer service. Absolutely disgusting and waste of my time.

UPDATE: the store manager Stephanie reached out to me to rectify the issue. I returned to the store the next day and she completed my exchange. Stephanie - you were lovely to deal with and I appreciate your fantastic customer service.

Terrible product - overpriced for the quality they provide
The girls inside were lovely - Nidhi and Samantha