Red Dot Storage

Bought a auction storage unit from this place. Always have a good process when dealing with Red Dot Storage .

Good secure units ...gpod.location..secure compound

Nice place

The storage facility is fine. The registration process was not great. I got cut off twice and had to repeat all the information that I gave the previous people. They were not clear how I was too signed my contract for the unit. I thought I was going to meet someone at their office and sign. However, all of that can be taken care of online. They just send you to a specific website. One of the people I talk to had an accent from the Caribbean. This made things very difficult as not only could I not understand her, but I had to repeat and talk very slow two or three times just so that they would understand what I was saying, and then I had to repeat to, correct them . However, some of the folks I talk to or really sharp and made things happen.

I had both a unit and parking spot at the trenton location. I had no issues while I was there for two years. The gate did break once during our stay but they got it fixed and my vehicle and the storage unit was perfectly fine during that time. Units were reasonably priced and customer service was easy to get a hold of and were helpful.

Everything is online, nobody in the location office

Its a Michigan outdoor storage unit!!!

It an OK place for storage! The grounds arent kept up, like the previous owners did. My rent also has continued to rise for no good reason. So yeah. Good luck if you need immediate assistance. Cause there's never anyone there.

Okay

Secure storage terrible customer service.

If I could give ZERO stars, I would. This place is awful. The gate is broken so often, it feels like they're holding my belongings hostage. I would NOT RECOMMEND this place to anyone. In addition, their customer service is terrible.

Poor customer service. Site is not staffed.
Edit: The "systems in place to assist customers promptly when necessary", I feel, is not prompt. Being told to wait a few days for an answer on when I can resume the use of the space that I rented, which was being occupied by another customer, is unacceptable.

If I could give zero stars, I would. I have paid for this unit for a year. Last month, there was an issue with the gate where no one could gain access on a Sunday. They fixed for most people, but I could not gain access for over two weeks. Every time I called, I had to be at the gate for assistance. They gave me different codes, had me try over and over again. Every day for over two weeks, I was told that someone would call me back. I still to this day, haven’t received a call back. I was told I would get a credit equal to the time I was locked out and they gave me a credit for $12. $12 for over two weeks of driving back and forth, waiting on hold for hours during that period of time. Also, the call center is outsourced so no one can pronounce my name. Horrible experience. I will be moving all of my stuff out within the next month even if it means paying more somewhere else. Red Dot Storage does not care about their customers. Beware of this place!

Horrible service. I was moving and had my furniture in storage. Came with movers and trucks. Tried several attempts to get in. Customer service could not figure out why gates would not open. I finally got an answer. There response was their manager was out of town and would not be able to open until 5 days later so money out for movers and basically holding my furniture hostage. I requested a phone call from management. They never returned my phone call.
Their solution leave the gates open! The gates have been open for over a month. No lights that work. Does not appear to have working cameras. What a joke. Every time I call customer service they are not open. Great concept!! EPECT FAIL!!!

I've been unable to get into the 2 storage lockers that I pay for unfailingly because they refuse to credit my account with my payment! It is now 02-17 and I have been trying to get an issue resolved since 12-21.

My bank automatically sends out my payment. The payment sent in November for my December bill was received by Red Dot and cashed, but they did not credit it to my account. I have spoken to Red Dot people at least 7 times (twice with "managers") who keep telling me they are sending msgs to "another department".

Twice I've sent a copy of the check that shows they cashed it, after being told repeatedly they did not receive it. There is no way to speak to someone who has any clue what is going on, although I'm frequently assured someone will get back to me (which they don't). To say I'm frustrated would be downplaying my reaction to this company.

Currently, I am filing a complaint with the Michigan Attorney General as I have no other idea how to get them to deal with this. You may save a couple of bucks renting from them but, trust me, you do not want to deal with them.

Reserved a storage unit, have been in contact with their customer service for three days in a row now. The gate code won’t work. Their temporary codes don’t work. The facility manager hasn’t called back. I appreciate the kiosk automation but they need some real customer service. I want my money back. It’s ridiculous. The facility manager should call me.