William Osler Health System - Brampton Civic Hospital

August 2023 5*

Personally I wish that no one need to visit hospital for any wrong reason. We visited the place for our ultrasound. It took us 3 weeks to find the slot.

The hospital is well maintained and clean. We took early morning appointment (7:30 am) so it was not busy. Staff at diagnostic centre was very helpful. The process was quick and smooth.

I think emergency section is stretch right now owing to high demand.

Parking is little expensive and it costed us around $9 for one hour.

I am happy that I went to the ER and received the treatment. Even my 5-year-old son was admitted to ER, because of his asthma condition. It is true that sometimes, we have no beds and we have long wait times. But the treatments are a pretty good standard, rather than going to a family physician. I went to the family doctor before my condition worsened, but she was always busy with appointments. I personally believe, that at ER, doctors identify immediately what the patient needs, and nurses are very efficient and kind. I genuinely appreciate their service and hard work. The authorities should take care of the improvement of the infrastructure and other necessary facilities.

The care I received today was beyond amazing. I broke my foot in multiple places and was brought in my ambulance. From the registration nurse, to the technicians, doctors and nurses THANK YOU. Everyone was nice, polite, patient and informative. It was super busy

This review is based on my individual experience, and I couldn't be more pleased with the care I received at Civic Brampton Hospital in Brampton.

I want to extend my heartfelt thanks to all the staff members, including the dedicated doctors, compassionate nurses, efficient lab staff, and helpful admission staff. Your commitment to providing top-notch healthcare is truly commendable.

The speed and attention I received during my visit were impressive. It's essential for people to approach hospitals with a positive attitude and remember that the staff here is not just providing medical care but also delivering exceptional customer service. This balance is not easy to achieve, and Civic Brampton Hospital does it remarkably well.

I highly recommend this hospital to anyone in need of medical attention. The professionalism, care, and dedication of the entire team are truly praiseworthy. Thank you for making my experience a positive one. Keep up the fantastic work!

Review is based on my individual experience.
My 1 yr old was admitted to the Brampton Civic for a couple days. She is doing better now. And I must say the hospital and the staff are REALLY GOOD! The nurses are caring and actually respond to the calls.
I have had experience with Mt. Sinai, St. Mike's, Sick kids, Mississauga Trilliums, and McMaster children hospital over the past couple of years and I must say that my experience at Brampton Civic was among the best.
Unfortunately, I had heard a lot of bad things about it when we moved to Brampton. So much so that I chose another hospital for my pregnancy over Brampton hospital even though that meant travelling a considerable amount of time. However each of my experiences at the Brampton hospital has been above average. So cheers to the Brampton Civic staff and authorities. Keep up with the good work!

Had a surgical procedure done here this week and I have nothing but praise for the facility. Across the board every staff member I interacted with was friendly, efficient, caring, personable, and attentive. Could not have made what is an uncomfortable event any more pleasurable. Thank you across the board.

Day Surgery Department

I had a surgery last week and the entire team was so supportive; all the nurses, surgeon Dr. Kundhal and anesthesiologist Dr. Emanuel were all amazing. I felt cared for, supported, and looked after and treated with respect. I was so happy and amazed at how the team worked from being prepared for surgery to all the way to post-partum care.

Thank you to all my nurses and doctors. I'm sorry I don't remember all the nurses names, I wish I knew their names.The male nurse who prepared me for getting changed for the surgery was so nice, Nurse Joy who did my pre-op questions and IV was great. The rest of the nurses who looked after me were amazing too! Thanks to each of the nurses! You are all amazing!

Only commenting on the facility itself! William Osler Health System, formerly William Osler Health Centre, is a hospital network in Ontario, Canada that serves the city of Brampton and the northern portion of the western Toronto district of Etobicoke. It has three hospitals in Brampton and Etobicoke respectively. The network is named for Canadian physician William Osler, one of the four founding professors of Johns Hopkins Hospital and developer of the concept of medical residency. The hospital emergency department is one of the busiest ones in Canada and the hospital itself is one of the largest mental health and addictions programs in the province.They are specialized in acute care, and are devoted to providing the best care for the people they love!

I have had good and bad experiences at the hospital. I recently had to go to emergency with gallbladder pain. Put up with it for over 13 hours hoping it would go away. I knew it would be a wait to be seen but it was expected. Blood tests and urine sample was taken. Next thing I knew the doctor showed up in the waiting room, said you are being admitted. Had an iv hooked up immediately because of severe dehydration and very low blood pressure. I ended up in SIMCU for 7 days on IV fluids (which was frustrating), had a procedure to remove the stones causing the blockage.....waited until things settled and my gallbladder was removed. The nurses and doctors were absolutely amazing!

Labour and Delivery department:

Before my wife and I arrived to the hospital I was extremely nervous due to the fact that our OBGYN (our family doctor) wasn’t going to be present for the delivery of our child. Once we met the nurses and doctors our worries disappeared! We had such a great delivery experience due to the amazing nurses and doctors that helped us. We felt beyond comfortable with the staff. They were polite, informative, gentle, professional, patient, and loving.
Special thank you to:
Dr Banerjee
Nurse Sheela
Nurse Sanjay
Dr elkhouly
Nurse Jacki James

On behalf of my wife and I and our new son, we would like to say thank you!
You guys are the best!!

I was going to rate my services 1 star due to the check-in reception and triage 3 nurse who was working around 6pm on October 27th in the hospital ER. They were very rude and their tone was horrible like yelling. No one was listening to my situation and realize the hospital was partially responsible for what I was explaining just saying wait in line.. wait in line.. like no listen! just listen. Luckily I was able to connect with the security guard who provided exceptional service. Later on, I met with Tianna Patterson (only reason why this is 5 star rating). Tianna is an amazing employee who thrive to go above and beyond. She is well rounded and has great customer service skills. She listens and understands what we were telling her and was able to resolve our issue successfully. Thanks, Tianna for your amazing support and understanding we appreciate your patience and time. The doctor really did try to help us out but didn’t had the right tools as was uncomfortable with what and how she was working with. Later on she brought the hospital manager to take notes on the tools and working space. Thanks for your support Dr… with all of this ongoing and continuing pressure we have an urgent appointment with an optometrist and praying all goes well for the third time around. I feel third work countries have better services.

Checked in and waited an hour past the appointment time. Everyone was friendly. Got everything done! The surgery appointment is 6 months apart. Which is insane. But it’s not the hospitals fault.

I have had the pleasure of visiting this hospital on numerous occasions. From x-rays, two MRIs to the time my toddler was born and almost died. I have always experienced the staff to be quick, knowledgable and polite. Yes they are short and to the point. They have a job to do and they’re not here to be friends. I appreciate that. The faster we can get to the point of why I am here, the better! I have been to this hospital in the middle of the day and this visit was in the middle of the night. Today was an MRI for my neck. I walked into the hospital, to a complete ghost town. There were three people in the emergency waiting room. The longest part of my visit today was walking to the MRI area. The moment I walked in, the young man gave me a form to fill out. Once that was filled out. I was on the table getting scanned and then out the door within 30 minutes of arriving. MRI scan takes 20 mins. Thank you very much William Osler for always doing your best!

My mom was admitted to the hospital back in May and she was there for two months. Thankfully, she made a speedy recovery and was able to come home to her family. On behalf of my entire family I would like to thank each nurse, physician, psw and rehab staff that took care of my mom. Thank you so much for all that you do everyday; it does not go unnoticed and we really appreciate you all. I would like to extend my gratitude especially to Sam (psw) and Sheila (rehab physiotherapist) who were exceptionally wonderful and went out of their way to make my mom feel comfortable and focus on her journey to recovery.

My aunt has recently been brought to sub-acute room number 22. I must praise the entire staff there. Nurses and staff in various shifts have really been kind in the past 2 days. They all maintain high professional standards of work. Thank you William Osler!
Also, a big thank you to the Peel Paramedics team who managed her initially and performed their tasks very professionally!

Recently I went for an MRI and was terrified as I'm extremely claustrophobic!!!!!!
I was in total panic mode!!!
Thankfully, Steve, the MRI technician, was completely, sensitive to my fears! Super Kind and patient. Talked me through the whole procedure. He fully made my experience so much more tolerable!
People tend to do a whole lot of complaining about BCH, but I
honestly couldn't have done this without Steve's compassion.
I full heartedly Thank You Steve!!!!
You have no idea how much you helped me.

Brampton Civic Hospital for my opinion is the best Hospital in GTE area i have both total knee replacement with Dr Rizek and his lovely tim. my bot experience was great. Thanks Dr Randy to you and your entire stuff in Brampton hospital

I just had my left knee replaced and have to say that I could not have been treated better by all the staff - surgeons, anesthesiologistorderlies, nurses, physio and administration etc. Their profesionalism and humanity was evident at every phase of my operation. I had my right knee replaced in February and the same experience was afforded. Given the state of our health care system, it is a testament to the dedication of all the individuals involved.

Although this hospital has bad reviews, everyone experience is different. I was in a car accident and the staff, attending physician on site were very supportive and helpful. All my exams and tests were done in a timely manner.

The best Emergency facility I have experienced firsthand at this hospital under pressure.
Thank you staff. You all were wonderful.
Arvindbhai Patel.