Urban Barn Ontario Warehouse- Pickup Only

I purchased two Damarco leather arm chairs from the Burloak store. Unfortunately, I wasn't happy with the condition of the chairs after I took delivery. My correspondence with Urban Barn's customer service from the store to head office and all the way to the warehouse personnel was next level. Yesterday, I picked up my replacement (Damarco) chairs at the warehouse. The entire process was seamless. A special thank you goes out to Mohamed and Rhys for their expert attention to detail and care. You guys went above and beyond to make my day. The new chairs (pictured) are a lovely addition to my living room!

The customer service was fantastic. We had purchased a rug that your staff took down for us to look at and they rolled and wrapped it for us. Unfortunately it was not suitable when we took it home. Returning was not a problem at all and we will be purchasing an item in the near future with our credit.

Easy to pick up. Friendly staff who fit everything into my truck (quite Tetris-like!) - very efficient.

But don't make the mistake of going into the outlet store at the front - drive around to the back of the building to the first bay. I popped in to ask and to take a look since I was there and you would have thought it was the dumbest question they'd ever heard.

We’ve shopped at this outlet a few times. The staff is knowledgeable, friendly, and always very helpful. There are many reasons product ends up here. If you love Urban Barn, then you’ll definitely love the Outlet.!!

I have been a huge UB fan for years and have spent a lot of time and money here. I avoided shopping there for a bit due to a bad customer service experience at the Argentia location a few years back. I gave it 5 stars because all my experiences with UB, both stores and outlets, have been wonderful except that 1 time. I recently visited the UB Outlet location and the sales representative was so great that I returned a few days later to make more purchases on some suggestions she made. Love my new finds!

We've purchased a couple of pieces of furniture from this location so far, and both experiences have been excellent. The manager at this location is solid and on top of everything. I highly recommend!

Excellent customer service. Raj was very helpful and I’m very pleased with my purchase. And the deal was amazing. Will definitely look return.

Good service helping to unpack boxes so I can feet my chairs 8n the car

Great store for finding different style. I also impressed by sales person (Raj). She was very helpful and patient.

Amazing experience! Mahrukh was so patient with our requests and getting the best value for the product, thank you!

Associates were attentive. Offered great customer service. Nice inventory. Great price.

Always a pleasure shopping and browsing at Urban Barn Outlet in Mississauga. Staff are helpful, efficient and friendly. Great deals as well.
Jackie

Great customer service in store! Happy with the wall art I got at a great price.

Great staff! Was able to order something from the store.

If you're looking for a great deal AND design - you have to check out this Outlet!

You can find lots of treasures there for discounted price. Worth a visit.

Good place for wide range of furniture and good customer service

Amazing customer service

Super friendly and helpful staff!

Just a wearhouse good service to n the back