U-Haul De Gatineau-Déménagement Et Entreposage

Melanie is just the best. I'm in Aylmer and reserved a trailer at the U-Haul location closest to me. The night before pick-up U-Haul called me stating that the trailer I booked was no longer available at my location and that they needed to change the booking. They ended up sending me to the Saint-Louis location which is quite the trek for me, but hey I needed the trailer. Met Melanie who greeted me and was super nice and courteous, you can see that she enjoys her job. I told her my story and went above and beyond for me making phone calls and ending up permitting me to drop off the trailer at my original location (closest to home) at no extra cost and she would have someone from her location go an pick it up. Melanie was amazing and will not hesitate to do business with her again. HIGHLY recommend U-Haul Saint-Louis on Gatineau.

Service, even on January 1st was wonderful. Helped us save money.
Qualified staff showed us how to safely and securely hitch the trailer. Very easy return 👌

We had rented a trailer and got the best service imaginable: they took the time to explain everything very clearly, went over and above and made me feel like they truly cared about my experience. Of note was Melanie Dupont, the manager, increduible person to deal with !

The staff is the to help you with a lot of enthusiasts and positivity. It's definitely the place to go in the Gatineau area.

Excellent service. The folks we spoke to on the phone were helpful and friendly. The folks who delivered and picked up our UBOX were also super nice and professional.

The gentleman on conter was so Friendly and helpful.
My last 2 experience with U-hual wasn't good
But the branch and especially the gentleman who was given service was perfect .
Helpful and friendly and fast
****Employees perfect ***
But you can't trust U-haul's promises, in my opinion. Twice they did not have the car that I had reserved for that from previous month available on the day that I need it.

Such a big difference since the new management. With Tanya gone the place is completed different. Service is awesome, they explain every little detail of the bill so there are no surprises. Melanie give such a great service and is so personable. Would highly recommend now.

Thank You Melanie for making our motorcycle trip to Barrie Ontario very easy... she was alone in the morning my husband picked up the trailer and she was still smiling and very professional not giving it a second thought that she was all by herself at 7:30 in the morning.... and thanks to you, we have a place to store our bike!!!

Excellent service. Dropping off the trailer was the easiest thing. Attendant was friendly, courteous and had us out of there in minutes. Didn't need to go into the office, he took care of everything. I highly recommend them.

On four separate days I visited the U-Haul location in Gatineau to rent a U-Box container to go to Edmonton, Alberta. On each visit I spoke to helpful staff who switched languages effortlessly depending on the customer to whom they were talking. I had the opportunity to talk to three different people, all of whom were friendly and helpful. There were no unusual wait times and the facility was clean as well as effort made to respect COVID safety protocols. The staff was helpful in letting me access my U-Box twice on the same day and as well as two days later when I had forgotten to put some items into the box. By this point the box had been sealed with green shrink wrap and around the perimeter of the box for additional security on the lock. The box had also been stacked away awaiting transport. The staff very kindly brought the box out to me by forklift and cut off the shrink wrap to let me access the box one last time. They did so without complaint and did not charge me for the inconvenience that I caused them. All in all the attention I received at this beginning leg of the journey of my belongings was superb. I am entirely pleased with the customer service. Well done!

Definitely recommend them !! Fast, and they're priced very competitively !! I speak only a bit of French and they were great with me !! I was recommended here, and I would recommend my friends here !!

One of the best Uhaul experiences yet. They kept changing my reservation so I booked 3 at the same time. Got a phone call within 5 minutes. Very helpful.
These guys were very accommodating, friendly staff.

Everything was smooth, easy, efficient. The staff was friendly and helpful.

Storage here was included in my one-way moving truck rental coming from MTL.

I had several interactions with the general manager of the store and was very impressed by her professionalism, dedication to quality customer service, and leadership. She runs a tight ship, and I felt safety for everyone was appropriately the top priority (procedures to adapt to the covid pandemic were thorough and enforced). For any other rental or storage needs, this will definitely be the place to return to, as I am confident I will be in good hands if there was ever an issue.

There is clearly care going into the work being done here, and I wish all businesses were run like this.

We ordered a truck today from Melanie, Great service straight to the point and fast . Will be back for a hitch great selection and price

Quick service, always what I need in stock.

This is by far the best run UHAUL outfit in the Outaouais. It is clean - I'd even go so far as appealing. The trailer i reserved had been pulled out before I arrived. It was immaculate in and out. Staff and management were friendly, helpful and 100% bilingual. I literally cannot fathom a better, more efficient trailer rental experience.

I have had the best experience with uhaul, came time to store my stuff. It was effortless and easy transaction.

Good friendly service
We didn't have a truck reserved but we were able to get one with no fuss
Prices were reasonable and very easy process
In and out in less than hour

The customer service staff are very patient and professional, the delivery staffs are very friendly and meticulous, and the service is perfect. I would highly recommend friends from Ottawa and Gatineau. Only choose this one for moving!

Great staff and service. When I brought the car dolly that I couldn't use back, they refunded me. They took the time and even referred me to a local towing service. Tania and Melanie thank you! I will come back and refer people.