RBC Royal Bank

I am surprised to read all the negative reviews. My experience was the complete opposite. I don’t have bank accounts at RBC but I have an open loan and went in to make a deposit. The lady who services me was so helpful and knowledgeable about bank services that I may seriously consider moving all my banking to RBC. I did not get her name but, would also add she treated everyone one of her customers with respect and support to ensure they were getting the best out of their services. To the brown skinned long curly hair you were amazing and I only wish I got your name she was also wearing a rose flowered pant suit! Thank you again.

I have been a long-time RBC client and moved to Stockyards location 3 years ago. I have aways received amazing service from both tellers and managers at this branch. They are always willing to accommodate going above and beyond for both my business and personal accounts.

Recently applied for a Line of Credit at this branch, Jamie Hernandez was super helpful through out the process and helped me despite several difficulties and walked me through the whole requirements, and once we ran into some miss understanding from the HQ which was very frustrating, he followed up with them Until he got the answer. Every one says TD is the bank to bank with, and I too was almost gone, because of the service I have received at this branch from the beginning of opening an account and mainly the care that Jamie has put it in to his work , I have remained with RBC, RBC you should cherish employees like this , and please do get a move on updating you mobile app please. Just one complaining I can do about this branch is the working hours there are no days that they are open until after 5. please fix this

Customer service from Alexandra was very poor and provided no cooperation. Did not demonstrate professionalism at all. However, Alana came to the rescue and was exceptional! Thank you, Alana for your assistance, professionalism and most of all the outstanding customer service. From a disappointment moment Alana turned it to a WOW experience. Thank you again Alana! Five stars to Alana.

Great customer service and often busy, but patience is a must .
Tellers are courteous and patient, especially with this cv19 over-inflated hoax The bank is doing its part to prevent so-called covid 19. I look forward to resuming regular normal bank services.
This covid lock down had to STOP. it's unnecessary,
those in control are vile disgusting globalists trying to control,
No masking of submission required,
do your research

Went with a very unique issue which no other branch could solve. The advisor Janet helped me solve this issue over the course of an hour and a half. Amazing customer service. Someone give Janet a raise!

I wish I remember the teller's name who explained to me how overdraft works with the different types of accounts. She was so friendly and broke it down into a simple way for me to understand. Other than that they have a machine inside and when the bank closes they have one outside you can use.

Not sure why this branch has such bad reviews but every time I’ve gone they’ve been very helpful and knowledgeable with all my transactions. Favourite branch by far.

Excellent location with an outside ATM. East and West bound 512 St. Clair W streetcar stops and north/south 63 Ossington bus.

Staffs are nice and professional, in my experiences

Always helpful...almost always no line up/long wait

Excellent