BigSteelBox

After getting quotes from 2 other similar companies, it was obvious immediately that Big Steel Box was more organized, professional and friendly. I chose them and was very impressed with every part of the process. The office staff was professional and accommodating when I needed to adjust my dates. The box was delivered by a very skilled driver who worked very carefully to put my box exactly where I wanted it and it was a tight squeeze because I have a shared driveway. The box was clean and very secure. I got “heads up” calls when delivery or pickup was in a half an hour, which was helpful. Every part of the experience with Big Steel Box was excellent. I would highly recommend them.

Excellent service from order, delivery, pickup and return.
Units are clean and reasonably priced.
Highly recommend !

Big Steel Box offered a competitive rate, Quick service and the container was clean and delivered on time
. Delivery was very professional and the driver was friendly. Thank You for helping when I needed a place to store stuff when life was stressful, this process was not!

We were very happy. The placement and pick up of our container was done with tremendous respect for each property. We had our container for a month, and it was due to very picked up on Friday. We needed it until Monday, and we weren't charged for that! The tow truck drivers were amazingly communicative, respectful and professional. We want to recommend them to anyone we know!!

Professional staff, very responsive to emails and phone calls regardless if you reach your particular agent that setup the logistics of the move, or you reach another staff member - everyone is willing to help and accommodate changes in dates and times. The cost is what you make of it, you can choose if you would like BigSteelBox to take on the delivery at both your move destinations, or if you would like to deliver and/or pickup from their distribution yards. For me, I moved from Ontario to Alberta and they had a local yard in Alberta and a yard a bit further away from where I lived in Ontario. We decided to take a moving truck to their yard in Ontario to save a bit on costs, but they delivered it directly to our door in Alberta which was great and convenient. We were even able to move our car from Ontario in the 20’ container with 1BDRM+additional furniture. Easy to arrange pickups, it is as simple as a phone call and they will be there in a day or two depending how many containers they have scheduled to move. Overall great moving experience and very cost effective compared to other moving options.

Great experience with BigSteelBox Service! They offers a very reasonable price range and the whole process is so smooth and painless. The customer service representatives respond quickly, even on weekends!

Moreover, as I need to move out the old hose before noon on a specific date, the customer service agent listened to my needs and helped to coordinate with the local site to make a right on time pickup. The local delivery and pickup process is very professional and smooth as well. Highly recommended!

Big Steel Box Review by Rick Gerhart

The move was from Kitchener Ontario to Ladymith B.C. on Victoria Island.
The final bill was $10,250 which includes last minute help required in Ladysmith to finalize the delivery.
All the administration, employees and subcontractors of BSB were pretty nice and polite to interact with.

The big question is how did the move go? Well not as expected. The BSB arrived in Kitchener & was picked up two weeks later as expected. The unit was clean and in good condition inside and out with only a few signs of previous use. Things only started to go south in BC. The container arrived early at the depo just 5 klm from our new residence in Ladysmith, but due to a lift break down at the depo, the delivery of the container was delayed, management at the depo offered to cover a motel stay until the problem was rectified, my wife and I didn’t feel that was necessary, but would appreciate a little compensation at the end. One problem leading to another we camped out in an empty house for about a week. Finally after long weekends and statutory holidays the container arrived but not for long!

More bad news… the container could not be unloaded because the driver felt the ground was not level enough for a safe delivery and it could not be left on the side of the road as we did not have a permit.

Attempt #2 took a weekend and couple days more… we hired a crew to deliver, unload and return the container all in about 4 hours. This crew had a small more maneuverable truck and stated they could have left the container first time around. Well maybe, we will never know!

All the drivers we met where subcontractors and not employees of BSB so playing the safety card is always a good bet. Would I do it again? Do I have anything worth $10,250 or should I have spent another $2000 and had it moved? or would that brought surprises of its own? Some how selling everything and starting clean sounds pretty appealing. Did we receive any compensation because of the broken lift truck? Not yet!

Would I use Big Steel Box again? YES

Absolutely easy and stress free ,Riel you are the best there for me every step of the way , I would use Big Steel Bix again in a heart beat I have even recommended you to others

Thank you

Rade Kovachevich

When dealing with the people at Big Steel Box they were always helpful and responded quickly to my requests. They were always on time. They dropped off the box for filling when they said they would, and it was shipped and dropped at my new place exactly when they said it would be there. I would not hesitate to use them again.

Very smooth process from beginning to end. Container was clean. Arrived and departed on schedule. Great customer service. Good communication from them. We used a 20 foot container to move from ON to BC. No issues at all. Highly recommended for long distance moves. We will use them again for any moving needs.

Had a great experience using Big Steel Box for a cross country move from Calgary to Toronto. The communication on both sides was excellent and pick up and drop off times were as expected. My items arrived in great condition and the smallest size box provided ample space to move all my things (the equivalent of a one bedroom apartment). It was great to have the flexibility to pack and unpack at my own pace. Will definitely use them again if I need to make a big move!

Met expectations with quick response each time I extended my rental. Accounting error on final invoice but was quickly rectified. I would recommend them tp friends & family.

We have just moved across the country from Ontario to British Columbia. The process was made easier in that Big Steel Box was one of the only transportation companies that could move our house contents from our home province to BC, deliver on time, if not ahead of time, and with no casualties. Staff were knowledgeable, accommodating, flexible and professional. Would definitely use them again. Thank you Big Steel Box.

We just used BigSteelBox for a cross country move for our family and we can’t say enough positive things about them. We have used competitors in the past and not had the same positive experience. Our container was moved on time, with friendly, knowledgeable service, and zero hidden fees. The staff contacted us on the days of pick-up and drop off to make certain that we were ready. They had the flexibility in their schedule to adapt, on the fly, to what we needed. The features of the container left us comfortable that it would be secure and dry during transport and storage. The helpful and courteous staff were able to take the stress out of moving for us. We actually completed a cross country move on time, on budget and without a single broken item. Thank you and well done BigSteelBox!

I was very pleased using BigSteelBox for my recent move. The box was very clean, easy to stack my boxes and the team, professional, provided excellent support from beginning to the end of the rental. I would certainly recommend using their services for your needs.

Out of 5 quotes BigSteelBox was the lowest... only a few dollars difference with the 2nd lowest and significantly better than the highest... BUT they provide a 20' container compared to 16' from the competitors. That's 25% more storage space. So they were definitely the best value. The service was top notch too. Staff and drivers were friendly and professional. They delivered right on time and dropped the container with pinpoint accuracy. The pick up was even more impressive as a bigger truck was required for the loaded container. Despite tight quarters and a heavy load, the driver took his time and worked some magic. I highly recommend BigSteelBox for on-site container service.

We moved from ON to AB at the end of June. We dealt with Paul, and he was great! Between Paul and the Kitchener store, we were able to secure a box, it was shipped and delivered in the timeframe given. We had a great experience and would highly recommend.

This is a terrific service. The box arrived on time, in beautiful condition and is handled with expert precision.
Nobody tries to jam you with loads of extra insurance or additional charges like so many other outfits.
We stuffed that box like sardines in a can, it was 17,000 pounds when fully loaded.
Box held up perfectly, nothing buckled or bent.7,000 lbs overweight didn't cause a huge ordeal, just a minimal price change on a 4300 klm cross country move, brilliant.
I highly recommend this service, other companies should take note.

Quick and secure, my container got to Aberta faster than expected. Customer Service is paramount, Guys in Kitchener are very good at what they do. Very accommodating, gave me resolution to my overweight container that is very reasonable. Charlie from Edmonton side is a PRO and is very nice and very respectful person. Combine Ayr and Edmonton crew are commended for their excellent service. Don't do it any other way if you have to go long distance. Thank You!

Excellent service. I was a little confused by their logistics having been a truck driver for 38 years, but hey, that's their issue and if it doesn't cost me extra then have at it. That being said, the price was more than competitive and I am pretty tight with a dime.

The driver's were great and professional. I was impressed with their skills.

Our move had a few steps. Drop off the box. Take it to their yard at my convenience. Then deliver it to a brand new "ungooglable" address on Lake Huron above Goderich. They had no difficulty.

My name is Ken Bulbrook and I recommend BSB