H&R Block

They were friendly and did everything they could to help my situation!

I was trying to get tax returns done for my husband and I. I was using full service via internet so was uploading our forms. I ran into a problem so called the office. First I was told I was calling the wrong office even though the name of the preparer had Westlock address and phone number. Someone else came on the line and was rude and abrupt. They said they’d check things out and call me back. After the rudeness I encountered and no call back, I went with another company completely! No way is this place getting our money! Bad customer service and rudeness don’t give potential clients any confidence!
Glad we had the choice to go elsewhere!

I had my worst experience here, First it took 3 days to do my taxes, usually it’s a walk in walk out in under 30 min. Secondly I paid triple what I usually pay to do my taxes, and there was no immediate payout option. The worst part is that I called ahead of time to book an appointment but all they wanted was for me to drop off my documents. Had they been upfront about their exorbitant charges and ridiculous wait times I would have taken my business elsewhere. If you wanna get your taxes done in a timely fashion I suggest you steer clear of this establishment. This branch gives HR block a terrible reputation, my review has also been emailed on the feedback email I received.

This places screws up everything they touch. They cant seem to take information from T4s and transfer. This is the 3rd year they have screwed it up. They actually almost caused me to lose the place i rent due to their screw up this year