STRAND Epping

I rang around a number of Strand stores trying to find this Flylite suitcase, on special. It was unavailable in metro Melbourne.

Until I called the Epping store.

On speaking to Christina (hopefully correct spelling) on the phone, she was absolutely delightful, professional, and friendly.

She confirmed over the phone with another lady that the suitcase was in stock and she offered to hold the suitcase for me until I arrived. Awesome.

I was so impressed with her level of service in hopped in my car and headed up to her store to pick up the suitcase straight away.

On arrival, I noticed that Christine had kindly put the suitcase aside for me with my name on a tag.

The lady who served me was not quite sure what suitcase I was after.

So the lady who served me asked Christine about my suitcase and Christine immediately dropped everything. Running over towards the counter, she said yes, of course, this is your bag, Tim.

Christine's service was the best. She deserves an award for the most friendly and efficient customer service.

On leaving, I said goodbye to Christine, and she waved and said thank you, Tim! How sweet.

Thank you so much, Christine. I'll let everyone know about my amazing experience. 😊 You made my day!

had a great experience in store today when coming in with a broken suitcase, Marie was friendly and helpful from the start to the end, and I left with my replacement and future advise. All salesclerks should be like Marie.

Very helpful very friendly they absolutely 💯 taking care of the costumers. Happy with my purchases Cabrelli Medium Trifold Wallet $24.99 & Cabrelli E/W Crossbody Bag $29.99

The ladies were very professional, knowledgeable and courteous. Excellent old school customer service.

This a shoutout to Justlin at the Epping plaza store who went out of the way to assist me and provided the best service I have received at a strandbags store! Thank you Justlin.

Great store and excellent service .. got to love the new Calvin Klein bags.. friendly helpful girls

I bought a Guess bag from here tonight, I wish I knew the girls name wearing glasses who helped me. She was an absolute delight. Nothing was to much trouble. She is definitely an asset to your company. Good old fashioned customer service!

Returned a bag here that's handle broke. I'd bought it in Perth a month ago and didn't have my receipt with me. Lady there said no problems, as long as I had a bank statement showing the purchase - conveniently seen on my banking app in my phone. She helped me pick out a new bag and was so lovely about it. Many stores act like the return of a broken item is a huge hassle - they should all take a few points from this lovely lady. I wish I could get as wonderful service everywhere I went.

This is by far the best strand bags I have been too customer service was amazing thanks to the three lovely ladies that helped me ash,asli Christina and Marie there excellent very positive attitude and welcoming definitely will come back here and definitely recommend visiting thanks again to those ladies

Very friendly and helpful. The bags and accessories are really nice too

Shout out to sue amazing customer service always helping me choose the right bag

Julia was a great help today, great customer service and provided the best assistance I could have asked for :) definetly a happy customer

Went shopping here today, beautiful purses and handbags bought two guess handbags on sale the ladies who work here are super helpful and it’s obvious they enjoy working there. Will be back for sure 💕👌

Great customer service from Sue this morning... friendly and helpful

Nice and helpful staff..

Awesome service from Jocey

Nice staff

Cheapest price for Guess wallets