The Good Guys Hectorville

I recently purchased a French door fridge, which weighed 150kg. We had an initial rocky start, where the first delivery drivers said they wouldn’t navigate a small rise at the front of my home to get my fridge in. After speaking with the Sales Manager, Dave, he went above and beyond to find an alternate delivery company, who had more of a “can do” attitude towards difficult deliveries. Second attempt, resulted in the fridge bring installed no issues at all. Sometimes things don’t pan out as expected, but all you can ask for, is great customer service and willingness to find a solution, which Goodguys absolutely did. Thank you, very happy,

Fantastic service from Good Guys at Hectorville today by Alif. Alif had a kind and friendly manner that he allowed me time to think and decide what I wanted. Alif was very knowledgeable and understanding in what I was looking for and not trying to persuade me to buy the most expensive item like most salespeople try to do. I recommend you go see Alif at Good Guys as he knows his stuff.

Super impressed. Bought a new Kenwood Chef machine along with a blender. Very well stocked and all available at once on the shelves. Was immediately helped out by Aquif J with no hesitation and was kind enough to sell me both goods on a discounted price too. Thanks very much to Aquif for the great experience and keep up the great work - it’s refreshing to see and experience👍

Great service, efficient and I required it 3 time. Phoned order through first to hold stock as I was driving a fair way, they were very helpful. Everything I wanted in stock, price matched. All good at this store

I recently had a challenging experience with my LG fridge, facing overheating and abnormal compressor noise. Despite numerous calls to LG service with no resolution, The Good Guys Hectorville stepped in and went above and beyond to assist. Manager Dave played a pivotal role in securing a refund, allowing me to switch to a Samsung fridge. Their exceptional customer service turned a frustrating situation into a positive outcome. Highly recommend The Good Guys Hectorville for their dedication and support.

I have been patronising this particular branch of The Good Guys for a number of years now. I’ve always found them very helpful. Just recently I had issues with a couple of appliances bought from there. Very impressed with the cheerful courtesy and the efficiency with which they handled the returns./guarantees. Recommended.

I have been shopping at the Hectorville store for over 10 years. Customer service is excellent, pricing competitive and they are willing to negotiate. This is my go to store for all white and brown goods as well as IT consumables. It is a great culture here for a big chain.

Great experience at this good guys. Sue was helpful and approachable. Because of her and Teigan we didn’t have to carry a vacuum cleaner unnecessarily back to brisbane.

I went here to buy an air fryer as I'd seen them on TV. I didn't know much about them except I wanted to get one. The lady who greeted me with a smile was very helpful and knowledgeable on all the air fryers. Her name was Srishti. I told her what I would use it for mostly and she told me the pros and cons of each one. She just didn't try to sell me the most expensive one. I wound up buying the Tefal Easy Fry with the large 4.2L capacity as she suggested and I love it. She was right on all accounts. I use it all the time. Great service and easy parking.

The lady at the checkout it’s super nice, and the sales staff really knows their products, one of the best good guys store I have visited so far

Variety of home appliances and electrical products. It's worth to get the extra 3 years warranty for longer protection especially for higher value product. You get replacement or credit.

Excellent customer service today. Bought a Bosch stick vacuum cleaner and the lady sales assistant was knowledgeable and went way beyond what was expected. She knew exactly how the cleaner worked, how to put the parts together and even carried it to the car.

We were assisted by team leader Tahn. He was friendly, helpful and so informative. A really positive experience.

Just want to give a shout-out to Gary at hectorville with his exceptional customer service along with his excellent knowledge about the products. He is surely an asset in any team. He was such a good guy. 🤣 will only be shopping at hectorville good guys from here on in

The management of this Good Guys is pretty good right now. Every time I've swung by, they've been super helpful without the hard sell. The staff have been very knowledgeable and have gone to a fair bit of effort to help out. If you're tired of feeling ignored while shopping, give Goodguys Hectorville a shot.

I went in and got served by Aquif J who was wonderful but the reason I am writing this review is due to the fact another customer named "Anti" decided to write a horrible review when I witnessed with my own eyes her blunt disrespect and awful nature towards Aquif. Horrible to see. Keep going Aquif, you are doing a great job mate

Cannot praise the Manager and staff enough for the time they spent helping me and ensuring I got the best TV for accessibility needs. Highly recommended.

Very nice, professional, expert and welcoming staff! Absolutely happy of every product I’ve got off them.

They kindly accept returns, beat up the prices without asking too many questions, trying to give the best experience and don’t leave you to walk away with confusion and dissatisfaction. 100% recommended. So far I have bought a sound bar, a heater, a few kitchen appliances, a coffee machine and they are all working well.

Fab service from Gary in the tech department. Im fairly tech savvy but bought a monitor that wouldn’t conect to PC- very knowledgeable and a clear communicator. Always great not to be patronised about tech stuff as an adult woman. Always great service at communication at this place.

Excellent service from Nathan at Hectoville 10/10.

I rang good guys Marion and Mile end asking for a particular product they didnt have it. So i called Hectoville and Nathan said he didn't have what i was looking for however asked what i want to get from my product i told him and he suggested one that was in store so i drove past 2 good guy stores to purchase my goods. Nathan was willing to help me now thats service.
I would normally go to Mile end as i like the owner however that staff member had lost a good sale for that store. 👍👍