Harvey Norman Mandurah

The most amazing customer service. Shout out to the store manager for fixing our issue straight away . He went above and beyond and even hand delivered our items personally.
The best of the best 👌

Will stop from again knowing we can trust this business.

5 stars all the way

Sam and Jonathan were absolutely amazing to help me and my husband to buy a phone, a speaker and a mouse. They ran us through about each item and provided us with prons and cons. With their help it was easy to find the right product for us. Big thank you!

Had some dad issues loading microsoft365 into a new laptop for my daughter. Boxing Day we spent an hour being helped by a wonderful staff member Jesse. Went above and beyond in his support work. Thanks young man👍

Staff were friendly , helpful and were available to assist you with whatever you were looking for.The staff had a good knowledge of their products very polite and even helped me take stuff out to my vehicle , The item I wanted was not in stock so they gave me a great price on the display item and was just a great shopping experience. A refreshing change to waiting around with no service like I what happened at jb hifi there service is appauling

Thank you Jackie for your friendly service in helping us choose a new lounge.
Although the requirements for our room werent suitable you went to no end of trouble to print out different options.Thanks again

I went into harvey norman mandurah on on Wednesday after
work to get some photos printed for my daughter for Christmas. Megan was awesome, she helped me from start to finish and Julie at the counter also assisted me. Their customer service was fantastic. Highly recommend going and seeing the girls there. Merry Christmas!

Great service and knowledgeable. Thanks Adrian for the great service selling us the integrated dishwasher 🙌🏽🙌🏽🙌🏽

Riley is an absolute asset to Harvey Norman, excellent service. Stock was well laid out and store was clean.

I have been shopping at this store for the last 7 years and can honestly say I try not to go anywhere else for all my needs be it Large size TV's, Fridges, Computer equipment or anything else I need. I always get a warm welcome and very honest knowledgeable advice from all the staff so I can highly recommend this store for all your needs

We had occasion to visit your store and have photo's put onto some coffee mugs. We were totally in the dark as to what to do and your Tracey was SOooooo helpful with what we could do and change and we were so grateful.
Great to see someone who takes their job seriously and really takes care of their customers. Well done Tracey !!!

Good stock levels and a decent car park. Helpful and approachable staff.

Excellent service, staff very helpful and great range of products and prices

Just wanted to give a big shout out to the young man who served us this morning....Joel.

We didn't end up purchasing a TV from HN in the end but he spent so much time with us explaining different technical stuff, comparing different brands, giving his opinion based on personal knowledge and his own experience. He certainly knew his TVs and is an absolute asset to the store.

Thanks Joel.

Amazing service and personalized attention from Tash, very prompt and efficient, thank you very much 😊

Staff very friendly and always smiling

Great service from Tracey last Sunday and today (16/02/23). We were browsing beds last Sunday. We had just come from Forty Winks Mandurah where we reported that the bed we bought in September 2020 was now sagging, and where we then were subjected to intense sales pitch to buy an adjustable base - when we had expressed zero interest in same. Because it was obvious that replacement of the bed under warranty wasn't going to happen quickly or at all, we decided to shop for another bed. Turned off Forty Winks, we went to all the bed stores in that area. Tracey was not pushy, was helpful and when we told her that we did not want to wait for the bed we favoured to be made, she then made calls to see which WA stores she could supply one from. We bought the bed with the proviso that the bed would be delivered this week - she would confirm delivery early on Thursday morning. She did, before 9am this morning and the bed is being delivered tomorrow. Thank you Tracey, for doing what you said you would do and following up.

Just wanted to say I’m the worst customer in the world. I hate going into a shop
and feeling constantly asked can I help, I totally understand that the lovely staff are only doing their job but it overwhelms me so much I often leave the store.

Anyway that over I would like to say the hugest sincerest thanks to ‘Tash’ she made me feel no pressure to buy. She was incredible in her knowledge of the lounge I was looking at. End result due to Tash’s exceptional customer service I purchased the lounge. Thank you Tash A you are an asset to HN Mandurah. Just to confirm I don’t know Tash I had to read my
Store receipt to confirm her name.

I would also like to acknowledge the two delivery guys. They were so friendly, polite, made sure no walls were damaged while getting the lounge into my house. I don’t know if you are both employed by HN if not I hope HN forward my thanks to you both.

The most positive experience I’ve ever had buying a new lounge set .

Thankyou

Excellent service! The IT department helped me solve the issue with my laptop promptly! Now working great. Thank you!

Excellent stock, friendly staff

Excellent customer service from Justin,bought a new laptop computer. Impressed by his approach and manners as well as knowledge on computers.