Wayne Ritchies

Very happy with the service at Wayne Ritchie’s! I ordered online and my products showed up in record time, perfectly packaged, and exactly as ordered. I cannot fault this order at all. 10/10
Thanks team!

I recently purchased a skiing helmet on-line. It was dispatched and received very promptly. I had cause to ring the shop with a query about the model that was sent. The staff member Rosie went 'above and beyond' with excellent customer service. Thank you.

Awesome service , great price and really quick delivery, ready for another season in Canada , thanks Jay.

Spoke with Rose the other day about a manufacturing fault in a product. Excellent customer service, problem was resolved super quickly. All the staff were really polite and friendly. Super impressed! Thank you team

Jay and the Wayne Ritchies team always provide exceptional customer service. Their passion is evident and they always go above and beyond to ensure that you not only get the right advice and the right products for you, but that you’re happy. Would highly recommend 10/10!

Fantastic service! A big thanks to
Georgia.

I made a mistake and ordered the wrong size ski boots when added to my online cart. I called the store and spoke to Georgia who was incredibly accommodating and understanding and was able to fix up my error on the same day. The boots arrive promptly and are perfect.

Highly recommend purchasing from Wayne Ritchie’s if you want best in class service!

Came in to Wayne's and had the pleasure of being served by Georgia and Keely. While looking for some snow gear for the upcoming season these two were extremely helpful in providing me with a range of options and showing me what would best suit my needs! Both of them shared a kind and happy energy which made it comfortable, easy and fun! will be coming back.

I recently visited Wayne Ritchie's Ringwood to buy a wakeboard for my daughter. We were looked after by Max. His service and knowledge was a standout, with all his advice on our purchase on want was best for my Daughter.
Thanks Max for your advice and service.
Greg

Great small business to support. We had an issue with a pair of boots that was resolved quickly and with care. Will buy all future gear from Wayne Richie’s online. Thanks guys!

Such incredible customer service! I ordered an AK Burton ski jacket and it was on ‘pre-order’ so I was worried it wouldn’t arrive in time for my trip. The team kept me up to date the whole time, from when they received it from Burton through to when they posted it to me. It only took 2 days to arrive to WA and I got it well ahead of time. I can’t thank the team enough and I will definitely be back to buy more gear. Thank you! Highly recommend!

Thank you so much for the quick delivery. The box was mailed a bit shabby, but I’m sure it was done in the mailing.
I have family members that love skiing, so I will be ordering from you again. Thanks again for your quick reply and delivery.
Merry Christmas & a Happy New Year.

Sincerely, Felicity Stafford 🎄🎅🏼🍾🥂

Max was amazing! Came in to buy some ski boots and he was so patient and helped me find the perfect pair. Just took the boots on the first trip and they performed beyond my expectations and I owe it to him. Super happy and can't recommend enough for the great customer service. Rossignol 2023 Alltrack Pro btw if you're looking for some great performing boots.

Came in store yesterday to heat mould new snowboard boots and was served by Keely, who was extremely helpful and made suggestions for alterations to the liners.
Great asset to the Wayne Ritchie’s team!

Incredible customer service and pricing. I've been using these guys for my winter and summer sports for years now. Every time I've had an issue they're onto it and it's usually an immediate replacement. I couldn't recommend them enough. They're experts and really know the products they sell and their recommendations are sound. I've never been dissatisfied or disappointed with what they've sold me and the pricing is unbeatable.

I have made several purchases from Wayne Ritchie’s water ski shop now. They have been incredibly accomodating and nothing has been too much trouble. This included me buying a slalom ski from them that I didn’t like. Without hesitation they took the ski back and sent me another one to demo which I really liked. I bought another ski based on the demo and I absolutely love the new ski I bought. I live in Queensland and they organised the freight for everything so there was no hassle for me whatsoever. I spoke to a few people during this process but a special shoutout has to go to Hamish. After all the phone calls, and there was a few, he remained positive and extremely helpful and got everything sorted so I ended up a very happy customer.
I can’t recommend this shop and the people that work there enough.

I was looking for life jackets and the assistant Hamish was extremely knowledgeable, personable and helpful. Will come again!

Bought my daughter and son jet ski jackets, Georgia was so friendly and informative and easy to deal with would recommend . Thanks Georgia for the experience.

Excellent service and a great price. Very happy with our purchase.
Big shout to Jordan for his assistance!

Bought a new pair of skis and bindings online from Wayne Ritchies, but spoke to Rosie in-store first for some advice before making the purchase. She was fantastic, super helpful and very knowledgeable. The skis were promptly delivered and I could see a lot of care was taken when packing them for postage. Very happy with the service and experience I received from Wayne Ritchies. Highly recommend them and kudos to Rosie.

I bought a new snowboard DC Servo Jacket and not only did they have a great price, it was shipped that day and arrived in NSW in 2 days. Definetely will be buying through these guys again. Cheers