Bevilles Jewellers | Head Office

Ordered online so I'm not sure which location it shipped from. Found the perfect anklet for my mum's birthday, happened to be 50% (win!). Got free shipping (win again) and it was delivered on the 3rd business day - super fast!
The gift box that it came in is lovely, and the "thank you" card with the CEO's message is such a kind, warm touch. Overall, the entire buying experience was fantastic.
Hopefully it fits her!

I can’t express my gratitude to Fin, she has gone up and way beyond any employee I believe would ever do, she turned around a what was a really upsetting situation for myself and take it personally on board to get my purchase item to me almost Immediately and in her own personal time!!
Thank you once again Fin your an amazing human being!! Regards Christine ⭐⭐⭐⭐⭐

Very patient and attentive service by Umesh. i have bought a seiko's watch from cbd store on sunday and i tried to test young champ in beville's store and staff name was (umesh) i have already knew about that watch but i was trying to pull young champ's leg. Unfortunately i was not successful because the information he has given to me it was surprising and mind blowing. way of presentation was too good and loved to go back to bevilles and get served only by umesh only.

this review is for biggest influential personality of bevilles employee umesh. i went to chadstone store to buy a diamond ring for my mother for 35th anniversary. this guy has a charm of selling and make everyone to listne to him, i think he is famous on television in India, i have seen him on TV as well. literally, i was very happy with his customer service and way of presentation. he made one fan.. i am going to hire him for my logistic business.. must visit bevilles and get served by umesh

My husband and I went to Bevilles Watergardens last Saturday and were served by Natalie. She could not have been more helpful. Nothing was too much trouble. An absolute jot to deal with. Thanks Natalie.

Great work thank goodness for Finn and Pamela

Lovely customer service & quick delivery of the necklace I bought online.

THANK YOU FOR THE QUIK DELIVERY.THE RING AND NECKLACE IS AWESOME 👍💃

I love this store. Always find a good bargain here.

Friendly staff with Masks of course :)

Disappointing Service. The lady over the phone was argumentative and rude from the head office. It took nearly 2 months for my order to arrive. I left decent and genuine feedback about my experience and they terminated my account.

worst experience with online department under poor management and appalling customer service, i wouldn't come back here to buy anything.

I purchased a watch as a birthday gift, then got an email saying it would be delayed as they are having trouble with stock, I then get an update that it will be dispatched this week. I finally received the watch and when I opened the package I realised they have sent me the incorrect watch that is worth half the one that was purchased, contacted customer support, unreachable by phone, they advised me to send the incorrect watch back and then they would check if they have stock to send me the original watch that I purchased, it can’t be that hard to find out if you have stock or not, on top of that won’t send the correct order till the incorrect item is received back to Bevilles, won’t have the gift in time for the birthday, should be updating your website and not advertise things you aren’t able to follow through with, not happy with this whole experience

Never ever again will i buy anything from Bevilles. What an absolute horrible experience. I purchased a gift online, was suppose to be dispatched next business day. 2 weeks later and 10 emails back and forrh lies after lies i still have no product. Absolute discrace

Beville’s your customer service team is a joke I purchased a diamond ring online in a size L and was sent a size (N)2 sizes bigger so I called this morning pretty upset over the whole situation an your customer service representative was not even apologetic over the whole thing after I explained I was sent the wrong size and asked how does that even happen? She then went on to say I can return it for a refund are you kidding me I want the ring I purchased in the correct size she then said she will have to see if they have it then I explained well if that’s the case and you don’t have it I think I would be entitled to have it resized at no charge she then went on to say it can’t be resized as it will compromise the ring this must be the biggest load of bull I’ve ever heard so how do people purchase rings if they can’t be resized not everyone has the same size fingers. I’m actually fuming over this and I’ll be taking this further.

I went back to Bevilles and there still not going to do anything regarding my ring that has missing diamonds and saying that it is 4 years old and to worn to repair and she then went on to say that I abused the ring by the way that I wore it!!! I replied well we both know that there are other avenues that I can still go down as I have spoken with the ACCC this morning and said that I can go down Consumer rights with the ring not wearing as expected. The store manager said that they were not going to touch my ring that didn’t come from there and it had to be resized to far as an excuse!!! I said good I know it didn’t come from here and that’s why it has lasted… then I said what about my other ring and she goes what other ring so I pulled out all the repair dockets and said WOW I’m not lying and she first tried to say isn’t that the one you picked up yesterday and I replied NO. She then went to the computer and said they will be sending that one back tomorrow as well. I then told her that I will be going through the consumer rights and taking it further. She tried to tell me that the ring had not been repaired before and I said I have photos of it and then had to find them and she said well it is not on our system and I replied that is not my fault that your record keeping isn’t up to scratch and I don’t call me a lier and she said don’t put words in my mouth and I did not say that, I replied well there is the proof and she said that is back in 2020 and I replied so it would of been out of the warranty and I said warranty and consumer rights are two different thing as you should know?

Bought a product online, was sent a different, cheaper product after 10 days (express post requested...). Bevilles refused to send the advertised product for the price I had purchased it for, despite it being in stock. Customer service advised "despite all reasonable precautions on our part, this website cannot be guaranteed to be error free". Beware - you may not get what you ordered online. They will waste your time and just give you your money back after a few weeks for their error. Stay away!