JB Hi-Fi

I recently bought a tripod and ring light for my mother's makeup business from the Thomastown jbhifi store. Unfortunately, the store provided and instructed us to buy a tripod that was only built for a camera, and not a ring-light. I went to the Epping store to ask why the products were not working as I did not know at the time, and thats when I met Shane (apologies if I misspelt your name Shane!). I explained to Shane my case, and he immediately apologised and explained that the tripod was only for cameras. I told him that an apology was not necessary as he had not made the mistake nor had the Epping store made it, but he explained that he didn't want that mistake to reflect the jbhifi customer service, and that he wanted to ensure that I came and left with my desired product as happy as possible. I was shocked to see his commitment and pride to the store, especially as he seemed to genuinely care about the reputation and stores customer service to its customers. He then took me to the ring-light section, where he found me a cheaper ring-light that suited my mothers needs perfectly. He then instructed me to go the counter, where he vouched that my previously bought products were in good condition, and explained why I wanted to refund the old products and buy the new ring-light. I asked him if there was any place where I could leave a good word for him out of my appreciation, and he told me that it wasn't necessary and that he was only doing what he had to do. I was able to refund my products and leave with a perfect product for my mum, all whilst feeling that I had been listened to, understood and taken care off perfectly by Shane. It was a perfect customer service scenario, and I am highly appreciative that he was able to assist me. All the best to the store and Shane!
Hadi

Fast lead time from point of purchase. Easy pick up. Helpful staff. Good job Epping

Great service today. James showed extreme professionalism with us when buying earbuds. He helped us buy the right choice and kept another happy customer at JB HIFI.

Jb HiFi Epping Victoria
Went in and spoke to the store manager “Dave” it was an absolute pleasure and he made our experience with replacing a product under warranty so stress free. Fantastic and quick service, I will be shopping here again.
Thank you.

After having no luck with being able to the iPhone 15 Pro Max anywhere in Melbourne due to low stock, I thought to try my luck & drop by Epping JB HI-FI on my way home even with 30 mins before closing just in case they might have had anything. I was greeted by the loveliest guy who worked in the stock department, as the phone specialists were busy with clients at the time & he worked wonders with retrieving the model I was after. I was then passed on to Angelica who was working in the phone department & she was so kind/professional when it came to setting up my phone with my Telstra plan. I would definitely recommend her to anyone looking for such lovely service & it is just so nice to see such a lovely sales consultant who doesn’t push any extra products on to you . She is straight to the point with a smile on her face & makes you feel great about your new purchase ☺ Thanks so much again team & I am so happy to have brought from here xx

Swapping from Optus to Telstra was so easy thanks to the manager that assisted me this afternoon.. Yes, I am a boomer and he was so patient, answered my questions and transferred my phone quickly to Telstra.

Friendly and helpful staff. Thanks again to the team for lovely shopping experience

Neat and tidy store, 1st time that I'd been in this store, surprised not even approached by a staff member, hmmm

Great store. Very busy as we are closer to Xmas but the staff are still very friendly when you can find them.

Great stuff, very friendly and helpful staff

I had a great experience shopping at jbhifi. The staff were friendly, helpful and knowledgeable. They answered all my questions and helped me find the best product for my needs. They also offered me a good deal and a warranty. I was very impressed by their customer service and professionalism. I would definitely recommend jbhifi to anyone looking for electronics and entertainment products. 5 star review!

Came in to JB Hi-Fi Epping on Saturday, James was very helpful and displayed quite frankly tremendous service. Created an uplifting atmosphere and had a good laugh. Very welcoming, will certainly be back soon.

Nice team of staff, Baz has really good customer service and it doesn't go unnoticed.

Jeammy is an INCREDIBLE sales assistant. I have never had an experience in any store as great as the one I had today. She is so knowledgeable about the products and gave the best advice that I came away with the best deal possible. She is genuinely a kind person, didn’t make me feel pressured to buy anything, was so knowledgeable that I left with everything I needed and was just incredible all around!

Sales person was very good. would buy from him again.

Found the item.we needed and lots of info on back roads school computers well done team

My husband and I bought a Samsung Galaxy S23 Ultra today from Shane and we received the best customer service ever! Shane is very knowledgeable and helpful, he was absolutely lovely and just a great person to talk to! He really made an impression on us and we will definitely be back, thank you so much for your help today, Shane!
From Sarah Kate and Brandon Lee 😁
10/10!!!!!

Great customer service and really good deals

Very friendly staff. Very helpful. Thank you so much for all your assistance Deepak.

I usually have the worst customer service at JB Hi Fi in epping but this review is not for the store is for one of the staff members a young man Aaron that went above and beyond to assist me when i was there. Aaron was amazing with his customer service very helpful and very polite unlike other staff members who are very rude and ignorant. I hope Aaron’s manager will see this and learn from this young man to train their other staff to act and be more like Aaron. As i said earlier the review is not for the store it’s for Aaron and please make sure to have people like him hired more often.
Thank you Aaron for your customer service well done 👏🏼 keep it up