Prestige Star Auto Pty Ltd

I took my car in for a checkup. Terzon the owner squeezed me in to allay my concerns.
After a couple of hours wandering around Southland went back. Terzon was so prompt and reassuring. He pointed out what might be the problem and how to fix it. His diagnosis or my concerns to rest. A gentle man, a professional, focused on delivering quality service with quality customer service. Hard combination to find. Terzon and his team nailed it.

Highly professional and Friendly service.Will recommend to anyone who owns a Mercedes Benz. Reasonable charges. Very happy with the servicing.Why Five stars ? I have been in the same profession for more than 40 years , now retired. I can see the quality of work.

Great experience with prestige star auto, professional advice and service, owner and his son runs the joint, very knowledgeable, highly recommended!

That guys are work hard, fix the car as soon as possible. Will go again. Nice service

Just had my van serviced here. Excellent service with loan car. Very reasonable price and excellent advice

The Guys at Prestige Star Auto are former Mercedes Benz Technicians so they know everything about Mercedes Benz!
Very happy with there service !

Very knowledgeable staffs and well seasoned mechanic. Quality service and job amazing service by the owner himself too!!!

Do fabulous work, best price and honest. Won’t go anywhere else

Great service, reasonable charging, lovely operators

good service and reasonable price!

they do good quality work

Very helpful, knowledgeable and thorough service given by Turson & Michael. Reasonable service charges.

Outrageous pricing taking advantage of the non mechanically minded or read up customer whom wouldn’t know a big or small job anymore than an infant would know how to walk.

A Mercedes specialist is a workshop that will have done similar if not the same jobs once if not multiple times and should be able to execute said work more efficiently than competitors knowing the structure and framework better.

...here I feel this is not the case however.
I got a cheaper quote from the ‘stealership’

Booked my 2015 ML63 on the 8th Feb 2022 for a log book service and scheduled sparkplug change. Car was working perfect when handed over. After 4 days in posession, the team at Prestige Star Automotive (PSA) handed back a lemon with misfire on various cylinders stating I have to take it to a dealer. See attached notes of invoice. All Mercedes dealers were fully booked and not interested in the job once I mentioned the situation. After nearly 3 weeks without a car another mechanic (Clayton) - took on the job. It was determined the brand new plugs installed from PSA 1,2 5 and 6 were fouled likely due to oil overfill during service. They replaced the spark plugs installed by PSA and the car ran perfect. At no point in time did PSA follow up or help. It was concerning that a Mercedes specialist (PSA) flips you off to a dealer to fix the problem they created. Pathetic service and zero accountability.

Extremely dodge. They make errors disappear only for it to cause further damage. They don't quite know what they are talking about all the time and am work hand in hand with nearby dealers. 7000 dollars in repairs because of their one single mistake and counting. All they had to do was change one battery and chose not to. Advised of up and coming repairs, that when checked with 3 other mechanics, turned out those parts were good for another couple of years. Quite a friendly bunch but please be careful, it is just not worth it. I don't think they are malicious just that they lack knowledge and skill and at the risk of ruining their reputation will just act like they fixed things.

I regret taking my A250 there. After over pricing me the car now won’t go at all. Don’t go there

Over price, not honest