Minitopia

I recently had the pleasure of working with Luke at Minitopia, and the experience was nothing short of outstanding. From start to finish, Luke demonstrated a level of professionalism and expertise that exceeded my expectations.

Luke's attention to detail and commitment to understanding my needs truly set him apart. He took the time to listen, ensuring that every aspect of my needs was considered. His creative insights and problem-solving skills were invaluable in bringing my vision to life.

Not only did Luke deliver exceptional results, but he also did so with a genuine passion for his work. His enthusiasm and dedication were evident throughout the entire process, making the collaboration enjoyable and stress-free.

Communication with Luke was seamless. He kept me informed at every stage, promptly addressing any questions or concerns I had. It's evident that he values clear and transparent communication, which greatly contributed to the overall positive experience.

Minitopia is fortunate to have someone as talented and dedicated as Luke on their team. I wholeheartedly recommend his services to anyone seeking a professional who not only meets but surpasses expectations. Five stars well-deserved Luke, you are an absolute superstar!

Always a pleasure shopping in here with my children. There’s so many exciting things. The staff are always friendly.

Cool as hell! Staff were chill too, and the banned board of shoplifters will never not be funny to me. It’s like a wall of shame xD

I love Joondalup minitopia they always have great stock of the hello kitty funko pops you can even pre order them if u miss out on them I always come back to their store 💗

Friendly and helpful staff, I come here for all my pop culture needs. Love this store.

Great place for funko's and all you anime items. Great staff always willing to help

Great place! my kid loves this place and keeps them distracted! LOL! 🙈🙈 staff are soooooo sweet and super bubbly xx one of the most helpful services i've received, thanks so much minitopia 🤪

Amazing place to shop, amazing staff, with amazing selection of pop figures

I love the large variety of products this store offers. I always come into minitopia when i’m at Joondalup 😁😁

Great place to get all my figures, such friendly staff who are always up for a chat.

Great little shop with heaps of good stuff for the kids

Lovely staff, always up to help me with my BNHA figures! Thanks Minitopia!!

Great customer service very tidy and organized

Great customer service, store is always neat and tidy definitely recommend coming here

One of the best collectors shops. Definitely worth being a member for a discount and loyalty points. Very helpful staff also.

Great collection of collectables from all corners of pop culture

***DIRECT TO MANAGEMENT, PLEASE READ***

Note to customers: Although Joondalup may not be your nearest store, consider going there based on the following experience shared below.

- Customer Service: EXCEPTIONAL!
- Figurine Quality & Variety: Very Good
- Pop Vinyl Variety: Good
- Graphic Novel variety: Good
- Store Size/Layout: Size= Ok Layout= good

SPECIAL THANKS TO SALES REP NAMED OCEANA!!!

On Boxing Day (today), typically the day of pure chaos for every retail worker, I experienced one of, if not, the best, exceptional customer service moments.

I am a collector of a certain pop vinyl set and I have been attempting to finish my collection for 18months but find the ones I need sell out quickly.

When I went to the counter and enquired about the pop vinyls.
The lady serving me, named Oceana, said the usual and expected “no sorry” but soon after took it upon herself with no prompting on my part to look up all the figures available at other stores, then proceeded to offer to call each individual store to not only enquire about their stock but get them delivered to my nearest store so I could collect them all at the same time with convenience… I was absolutely amazed with her initiative, enthusiasm and willingness to provide me that service when she had absolutely no obligation to do so.

Because of Oceana I have now completed a collection that really means a lot to me and has taken me so long.

I would like a response from store management to confirm Oceana receives the deserved positive feedback and credit she deserves.

Today was a chaotic day for all retailers and I came in toward the end of the day and she had obviously maintained her customer service despite fatigue.

Oceana is an amazing representative/face for your store and management as well as Oceana herself should receive this positive feedback to encourage & inspire others to take pride in their work like that.

I will be a loyal customer at Minitopia from now on and go to them before any other similar store so I can receive this kind of service and enthusiasm about my collecting!

Ps. I am a sincere stranger to this sales rep, I just feel good feedback should be given more often and especially when it’s very much deserved!

THANK YOU OCEANA & MINITOPIA

I will personally come into your store with a little thank you and photo-card of my display with my completed collection 🥰❤

I wanted to acknowledge and compliment Zoë! She served me with a smile, was enthusiastic, helpful and overall so pleasant. She was also so patient with me to ensure I got the product I wanted! Thank you Zoë for your excellent customer service! ps. Shout out to Donna who was also so knowledgeable and friendly! Great to see this at a time where shopping can be so stressful!

I went with my family to minitopia just for a look around, and I noticed a unicorn headband for $3. My daughter loved unicorns so I took it up to the counter for her. I ended up not having enough funds as a direct debit came out. I apologised and one of the girls behind the counter stopped me on the way out and said “we will pay for it you little girl looked too cute it”. I was completely gobsmacked. You don’t get that kind of service anywhere. Thank you so much for being there for me and my little girl that day. It means a lot to me. Thank you

Some things may be a bit pricey but definitely unique , if your into collections , like Marvel , DC , Anime , Disney , really any superhero or character you can think of then Minitopia is for you , I love this shop :)