Services Australia

Fantastic team. Always helpful and never have to wait long

My wife and I have had to go into the Stawell office on several occasions over the last couple of years. We have always found the staff to be very friendly and knowledgeable, and always happy to assist us. We have always had our matters dealt with efficiently and resolved. Well done!

The customer service officers at Stawell Centrelink have gone above and beyond to assist my sister. In particular Matt, Hayley and Megan are nothing short of amazing. Thank you so much.
My only criticism of this business would be to suggest that the covid guard at the door be upskilled in dealing with the public. He is the person everyone who walks in has to deal with and as far as first impressions go, he is not ideal and gives people a bad impression of the place. I found him surly, unwelcoming, slovenly and somewhat over-assertive. Could someone please suggest he tone it down a little.
Thanks for everything.

Quick and pleasant

If you have no goals or don't need help they will help you. My mum died and they released me $50. It took a week and they deducted it on my next pay. At the hardest time of my life they couldn't help. They release money for simple reason to people and at the worst time of my life they can't help. I was meant to go to Melb, funeral as she was transferred there and passed there then take her ashes back to Albury all on $50 and do photos etc for the funeral. An operator advised me to call bk and they would help and I was never lucky enough to get him again. I have applied for my centrelink loan and it was meant to be thru days ago. They left me short before Christmas and New year they still have my loan money. Been on the phone for 5 hours this week on hold and the operator randomly hangs up. Spoke to one real person in that time. When things r going wrong they will help u hit rock bottom.

The guard at door would not tell me if the office had Medicare services. Then I had to answer his Covid screening questions to enter the office. I proceeded to reception desk and had to give my contact details before I was advised that NO, we do not provide Medicare. Could go to Ararat or Horsham.

I recieved a letter from centrelink requesting information on the 24 of December, they said that if not recieved by the 27 of December there would be a chance of stopping my pension. I then went to their website which told me they were open today the 27th of december , so i got all the relivent information and went to my local office, only to find out they were closed and would not be open till the 1st of January. How clever is that. so i wish every one a happy Ney Year and hope my pension is still their.

Happy to give attitude and bin important forms so they can cut your payments for not handing in the forms.