Swimart Green Point

I recently purchased a home with a pool, and as a first time pool owner I’m really appreciative that Donna and Andrew (and their team) were able to assist with a pool hand over in such a fast timeframe. They are super friendly, knowledgeable and happy to go into the finer details. They are a local family owned business and this really shows. I highly recommend.

I can’t express how happy I am with this business. Andrew responded to my call on Xmas eve and replaced my pool pump that afternoon, ready for Xmas day. Good old fashioned service and care! Something I haven’t experienced for a while. I highly recommend this business. Thanks again Andrew/Donna and your team.

I recently had an emergency: a turning green pool 24 hours out from a Pool Party my son had organised for his friends!! I rang Swimart Green Point and got some great advice as to what to do. I then from Andrew from Swimart and he promised to help me out despite all his staff having a full schedule for the day. Paul from Swimart turned up and went straight to work. Paul is a really cheerful, customer friendly guy. He sure knows what he’s doing as well! In no time the green was gone and the Pool was on the mend. Paul gave me a some more advice on what to do before the Party. When the guests arrived the next day, no one could tell that we had had a disaster with the Pool the day before. Many people used the pool and it was clear, not green and looking great. I really appreciate the timing and effective response from Swimart Green Point. Delivered as always at the highest level of friendly customer service!! Disaster averted !

Very friendly and helpful staff. Our dolphin pool cleaner was repair and our pool is back to clear and sparkling. We have had problems with getting magnesium levels tested by other pool suppliers but Swimart has been the best help regarding our magnesium pool tests.

Probably some of the best customer service I have experienced in a while. Not only were they incredibly helpful in offering me the right products to remove stains from my pool, but they also came out and spoke through the process of owning and looking after a pool. This is my first time in having a pool so i really appreciated the walk through. I think this will be the only pool shop I will go to from now on.

The owner Andrew and staff at Swimart are very friendly, professional and helpful. They give honest advice, and their prices are competitive. I recommend them very highly.

The team are all so friendly and responsive. Special thanks to Cameron for getting the pool back on track. Appreciate his patience and sharing his wealth of knowledge about pool maintenance. Great customer service - thank you all!

Friendly staff, good service and good advice - thank you.

Extremely friendly, knowledgeable and helpful staff. Highly recommend.

Quick response
Service man came on time and very happy with installation
Peter

What a breath of fresh-air, to find a service based company actually focused on the customer.
Andrew took the time to do an onsite visit, spent time explaining how to use the equipment, walked me through the process of how to effectively maintain the pool, and then provided a full report of the health of the pool, without asking for a single dollar.
How to build customers for life in 30 minutes.

First time Spa owner here, Andrew was very helpful. He first asked what type of spa I had (size etc) and what type of set up I’d like (chlorine or chlorine free) then helped me understand what I’d need and how to do that. I think I found my new ‘pool shop’ , highly recommended.

Andrew was Very helpful. Store has all we need at reasonable prices. Recommended.. Bob. Kincumber.

Andrew and his team took care of my pool pump issue quickly and efficiently! Andrew found the most cost effective solution which I very much appreciated. This franchise, under his ownership, has taken what was good service to a new high. The team knows their stuff, and when it comes to crystal, clean & clear water management, can explain the science in terms that are easy to understand. Wish all businesses were more like Swimart Green Point. Tom Frair, Green Point

Great prompt friendly service, explained what was going on and what to watch out for and offered to contact at anytime should I have an issues.

Andrew, the new owner, is trying really hard to overcome the previous owner’s reputation. We found him to be very professional and responsive. Our slightly green pool now looks perfectly sparkling, and he came out at short notice to fix it for us. Having dealt with several pool maintenance companies in the area, I can confidently recommend Andrew and his team.

I went in to get my water tested today & the staff were so helpful. I was in there 45mins & they didn't rush me while I was asking a load of questions. They explained everything to me thoroughly. What a breath of fresh air they were, just to have staff that is friendly & has time for you makes such a difference. I've only been in a few times over the last year & I highly recommend this pool shop.

I was a customer in Swimart a few years ago, the service was quite poor back then, I stopped going there although my house is really near the shop.
However, I am really happy with the new owner(Andrew and his staff: Mark).
My pool was neglected for a year, it became nearly sewage level.
They've really changed my pool in 2 weeks time. well mannered and very reliable. real 5 stars

Wow, it’s about time! I met the NEW OWNER of Swimart Green Point (Andrew) today, and am extremely pleased to have such a professional and experienced pool expert set up shop locally.

I had persevered with the previous Swimart owners, however like many reviewers on this site, was sick and tired of the poor service and went elsewhere/further away for my pool needs.

No need to do that anymore. Both Andrew and his team were prompt, knowledgeable and customer service focussed. I am very much looking forward to heading back to my local shop for them to take of my pool needs.

Andrew is Great. He answered all our questions and taught us how to use the pool filter and treat the pool in the new house we bought. Definitely recommend him to others.