Officeworks Keysborough

Despite the negative reviews noted, I have always had positive experiences. Easy to price match without questions asked. Love the business strategy. Keep it up Officeworks! Not the store fault but the phone reception in the store is not the best.

Recently went to enquire about printing wedding invitation. I didn't quite catch the staff member's name who helped me but they were very knowledgeable on the different papers available and provided excellent advice. I felt she truely went above and beyond!

Today I was searching for wedding envelopes which were out of stock at another Officeworks I visited. I was then directed to Keysborough where the gentleman went over and above to find the envelopes I needed. Highly recommended due to the friendly and helpful staff!

Very cooperative and understanding service, we keep coming back to make purchase from officeworks!

Ben is very kind and patient.
He is the best staff I have ever seen.

Did a lot of self-serve printing (1000+ pages), but the next day when i went through it there was over 100 pages missing. I guess the printer glitched somehow. Went back the next day. They were very understanding and did the remainder of my print at no extra cost. Excellent service.

Went there several times, they give good service, staff member named Tony was really nice and helpful. He provided excellent customer service and was very kind towards customers. I'm giving 5 stars due to my pleasant experience yesterday.

I took a couple of my devices to be sent back for repairs and was helped out by a team member by the name of Cailani who was an absolute superstar. She was very calm under pressure, very patient and also empathetic to my situation. Thank you so much for your help Cailani, you made my day :)

Went to Keysborough today 12/5/2022 to scan some documents. I was served by Hayden. He was very friendly and approachable. This is my second time shopping at this store. Most of the time, I shop at Officeworks Dandenong. Customer service in Keysborough is way so different from Dandenong. The staff here smiles at you. When you asked something the staff smile and help you without even making you feel they are busy or in a rush. Dandenong staff especially when they are busy you can't even describe their faces. Some staff don't smile or just neutral. You can see how stress they are. Today, the staff handle the busy situation very well. The customer service is A+++. I decided to go to this shop instead of Dandenong.

Shoutout to Ben the superstar. Took my JBL speaker to officeworks Keysborough as it wasn’t working properly. Ben took the time to troubleshoot all the potential issues, as it was a mystery he jumped onto the internet and googled my issue and pressed a few buttons and fixed it!
So happy with the service I received! Thank you!

I was really happy with the overall service during my visit, specifically in the print and copy department. Devon was really patient and nice, making sure that I was happy with my printing. One of the best experiences I've had!

I had over 800 photos to print from my microSD card (memory card) on my Samsung phone but there was gliche on the microSD card. Adam at Keyborough Officeworks helped me out and I was very happy with his service. I have purchased a new microSD card for my phone and walk away very relieved that I am able to print the photos and have the data from my old card moved to the new microSD card. Thank you very much Adam at Officeworks. You made my day.

Best costumer service! Showed up without checking the webpage to see they just do click and collect, but they processed my on the spot order quicker than I could do it in a normal day!

Generally I don't expect much from Officeworks, some of the staff members make it so much better than what it is
Harjeet helped me out and genuinely took his time out to make sure I got what I wanted in the store, where as other staff members just were cooperative enough.
Kudos to the hiring team.

I had many things that needed to be printed for my wedding and I came in on Christmas Eve! Hayden served me and provided me with excellent service and helped me with my printing needs as there was so many things that needed printing. He was very calm and patience with me and I hope he gets recognised for it.

Good customer services from print and copy department

So went in yesterday for my surprise mother's Day gift for my mum and just picked it up. I am blown away with the outcome Hayden thank you so much for your help and you came through for me even though you weren't sure so massive thank you.

Had some posters done in Print & Copy. Hayden was very helpful in spite of being very busy. He was willing to help and offer alternative more budget efficient solutions more suited to what i was after. Thanks again mate!

I’m amazed by the customer service from Affan - I was looking for an item in store and Affan really showed enthusiasm and dedication to help me locate the item in the store - he had to climb up the ladder to get the item; he did.
It’s rare to get such customer service - so I must share 😊

Great customer service with fully respect that was first time I went and I so satisfied with service . Appreciate you guys and thank you very much for help and assist :)

I went to Keysborough officeworks to buy a Printer and scanner and have not any idea about it, finally the lovely guy who's name was Eddie and he spent lots of time to help me out, I'm so happy with the machine that I bought, Officeworks has to be proud of him, Thanks to the team and Eddie