ZIMMERMANN Emporium

Was at the Melbourne Emporium store and was served by Irene. Irene was absolutely excellent with customer service, going above and beyond to find the perfect dress and aiding with styling. She showed absolute care when helping to pick a frock, providing many different options and understood exactly the style needed for the occasion. I so appreciate her help today and was able to purchase one of her suggestions. Thanks so much Irene :)

I went to Zimmermann Emporium this Tuesday night at around 8.30pm. We did ask if they were still open, they said yes, then we entered the store. Although there were three staff in the store, Airin was the only one serviced all customers in the store. She was nice, helped me find the correct size of four different dresses, and gave advice on these dresses when I asked. When I decided the dress I wanted to buy, I still wanted to the another size. However, they didn’t have the size I wanted in stock. I felt so sorry as it was 8.50pm and the other staff kept showing the long face and looked impatient, but Airin offered to help me get the size I want from the other store. Thanks to Airin’s patient and help, I finally got the Dre’s I wanted. But I wouldn’t recommend Zimmermann Emporium as the other staff were very rude and unfriendly.

Was helped by Emma and she was so kind and patient! She made me feel comfortable and gave me lots of recommendations when I didn’t know what I wanted. I felt like I was being a bit difficult because I didn’t know what I wanted, but she never rushed me and was very friendly.

I have been a client of Zimmerman for many years and I myself work in Luxury Retail but I have to say I incredibly impressed I always am with Emma. She is a true gem, she is what luxury is all about. Always helpful, knowledge and ready to go out of her way for the clientele Her service is always outstanding !!!

Walking into Zimmermann it feels like you’re surrounded by artwork the garments are so beautiful and honestly the service I received was amazing. The girls were super helpful especially Rina also showing me different styling options. Will be returning to Zimmermann Emporium again.
Thank you.

Kelly V is literally the sweetest and kindest soul ever. She made my mum and I feel so comfortable and enjoy shopping at the boutique so much. Zimmermann is very lucky to have her. All other staff members there were also extremely helpful and kind. Thankyou girls <3

Though Zimmermann Emporium isn't the closest Zimmermann boutique to me geographically, I exclusively visit it now. The store consistently looks immaculate and the store manager Irina is friendly, approachable and knowledgeable without being pushy. I value genuine customer service so it's an absolute delight visiting the Emporium store

I went to Zimmermann Emporium and was served by the lovely Emma,
She was sooo helpful with all of her advice and went above and beyond for me.
She was incredibly lovely and made me feel extremely comfortable when helping me try on dresses.
I thank her so much for her impeccable service and kindness today.

I don't normally write reviews but I also believe every good work needs to be appreciated and highlighted.
I come from Adelaide and although we have Zimmermann shops here, my previous experience with the Emporium team has been good. This was further proven in February this year! Excellent service all round and the team worked as one. Nothing was too much for the ladies and they made me feel like I was the only one they were assisting. They were honest in their opinions and made time to listen to my choices. In the end, I bought two gorgeous outfits.
The stellar service did not end when I left the shop. Today (March 4, 2022), I received two dress bags! They did not have to go out of their way to send me these, but they were even very apologetic that none was available during my purchase. This action seems miniscule but it shows the tremendous effort these ladies have done to achieve excellent customer service! To the team at Zimmermann Emporium Shopping Centre - well done and keep up the great work! Thank you for making me feel extra special.

Such a beautiful clean store. Lovely girls assisting me on Tuesday were so helpful. I believe their names were Emma and Eera. They created a fun shopping experience that made my friend's day. Will definitely come back again.

I’m very satisfied with Rina’s service as she was very helpful with my shopping. She recommended me the size that suited me as I was deciding between 0 and 1. I received an email from her after my purchase to wish me a safe flight back home. Highly recommend to visit Zimmermann in Emporium!

Had the best service by Kelly in store today.
All clothes are beautiful and suits any special occasion or just to glam up your everyday wear.

Delightful service from sales assistant Daisy. Zimmerman are lucky to have such a genuine, helpful staff member among their team at Emporium.
It’s not often at this crazy time of year you get one on one service from such a delightful staff member. Thanks again to Daisy for helping me pick the perfect outfit for my up coming events, I will not be shy to return!

I did not take the name of the girl serving me , but I am very happy with the service. She found where was the size I needed ( I went there on Sunday 20/3)and they called me on Tuesday 22/3 that I can go and pick up my dress.

Incredible service, amazing brand, I’m fully in love with this store

Had a great experience at the boutique, thanks to the very lovely Michelle! Thank you so much for all your help, and for making our special day memorable. Will definitely be back!

Had an incredible shopping experience with the lovely Emma, who was hugely knowledgeable and ever so friendly!

Irene who help me out today is awesome💗Love Zimmermann always

I had a great time there. All the ladies there were lovely. Thank you Andrea for your service.

Thankyou so much Rebecca for the fabulous service yesterday..A relaxed but exciting shopping experience..I'm going to feel amazing in my mother of the bride dress and shoes..Thankyou so much!!#fancyfrock #dreamshoes