Monash University Health Services

Nurse Bron helped us in the best way possible.. She was so nice and accommodating, So caring and a beautiful person. Loved the experience.Thank youuuu

I've been going here for over 10 years. The service has always been excellent in my opinion and I have not once had a negative experience. The medical staff are extremely professional. Wait times are similar to most doctors, and I'd say better than many multi-GP clinics I have attended.

Amidst my rush of trying to get in touch with the doctor to fill out my compliance form as discussed through a phone appointment and not receiving any emails, the lovely reception team worked swiftly and diligently to communicate with the doctor and fulfilled my request by the next morning. Thanks team!

I have been attending this clinic for the last 7 years, I have experienced nothing but professionalism, sincere empathy and extensive support from all departments, including my own GP, nurses and admin staff. When my own GP was overbooked and/or unavailable, I had to see some other GPs at this centre. I have to admit that some GPs may not be as experienced and helpful as my own GP, but also I need to accept that we are humans, and the rapport that we may build with one GP/human may differ with others. The important factor is just to meet the right GP and continue the journey with them as far as possible.

Had an appointment to remove a skin lesion, Dr Medres who did the procedure was extremely kind and very gentle. So very convenient to have a Health Service on campus and with such great GP's. I also see Dr Savicky who is another wonderful GP, he is honest and very kind during his consultations. Dr Savicky and Dr Medres both provide excellent medical care to me. Highly recommend this practice to all staff and students of the Monash University Community.

The nurse named Chau is soooooo nice. Perfect skill to give injections that not hurt at all. Caring and really patient. Love love and love❤

Great experience with Dr. Steven Ho. Professional, respectful, and friendly.

All staff met during my visit today are friendly, did not had any issue.

I must encourage people not to muddle medical service with hospitality.

Dr Ng, is absolutely the best doctor I have come across in a long time. Such a good gp. Would recommend /10

I have good medical attention here, particularly from Dr Alec and Osama. They both have been excellent clinicians to me and my family.

It's not that bad actually. I assume that people who are satisfied might not leave reviews here, but people who have had bad experience do.

I have met some doctors there and I didn’t like my experiences. However, Dr. Osama Bhatti was very professional and caring person. It was the only doctor who I found was great in the clinic. The dental service was not excellent: High prices and less professional experiences.

The place has a rating of 2.2, that speaks volumes about the situation. Still let me share it.
The receptionist is outright rude. Seems like not interested to work. She was on phone visa wireless headphone. I started talking and she could have politely told that she is on phone but she said "people start talking when you are on phone". While booking the appointment I was told that they will pass the bill to the health insurance company. But after the appointment she said you have to pay and then claim. After I insisted, she took my health insurance details and did the job.

The place should hire some young people who are willing to work seriously.

Everyone working here is always so crammed as they take lots of patients all the time. Cannot agree more with another comment saying miss or hit when it comes to GPs. I believe though some GPs here can be attentive and caring. Admin errors and mistakes are pretty common, so plan lengthy time for every visiting. I wish some GPs here act and speak more respectfully and meticulously when assessing patients.

I had a terrible experience with the receptionist. I believe she should consider retiring if she no longer enjoys her job. She rudely asked me to stop speaking while I was providing my information, and she stared at my wife, 4-month-old son, and me as if we weren't welcome. Ironically, there are signs around the clinic proclaiming "we respect all," but it seems they should direct that message to the staff instead of the patients.