Dr Ngaire Millener

I've seen different doctors at this Practice, book online or call with no problems, all very professional and helpful. The practice bulk bills and has a blood collection service.

Saw dr johnston today. Have been a patient for over 10 years. Considerate and very approachable. Highly recommend.

Bulk Billing.

That is not the first time that the receptionist is rude and not very nice, but today she was very rude rolling eyes which made me feel really bad. She said that I had not made an appointment for my daughter and at the end I found out she had booked on the wrong date.

My appointment was with Dr Kapel. The practice charges Medicare rates. The outcome of my appointment was distressing. After hearing my reason for the appointment, the Doctor opened a government health website to provide me answers. She then used google to find an alternative for a medicine that is not available in AU. I do not feel confident in the recommendation prescribed by the Doctor. The appointment ran longer than usual because the Doctor shared personal stories. Thereafter she charged me for an extra long consultation which I had to pay out of pocket as I am a private patient. I am disappointed to pay for extra time when, the length of the appointment was not as a result of my reason for visit. She stated that the extra time was because this was my first visit to the practice. If this is standard practice, patients should be warned before the appointment commences.

Receptionist was very rude and made me feel uncomfortable from the start due to me not having my paper work even though my tests were paid for the week previous! I’m
More than certain they have a client file online. I then continued to watch her be rude to other patients especially over the phone. Her constant huffing behind the counter was uncalled for. I believe her name is ‘Kerry’ ..... late 50s/early 60’s short hair and glasses!!! Bad attitude and eye rolling, very abrupt and abrasive when talking to you.

Sharron had no bedside manner. I came in for a skin check, she asked me one question about my profession, checked about 10 spots on my body and told me nothing was off, $200 to remove a mole, good bye. If I was inside for more than 60 seconds I would be very surprised. Felt very ripped off by this service, and don't feel like I got a good check at all. I would never go back and would absolutely not recommend this clinic to anyone.

Mixed up my online booking, then sent me upstairs to sit for 40min (still waiting). Smug receptionists who played dance music and blanbed away like its a social gathering. Watched five patients go ahead of me. Not good enough go elsewhere. They bulk bill in Mount Street medical practice.