Prada Australia Melbourne Crown Casino

This is by far our favorite Prada Store in Melbourne..fantastic staff and customer service especially from the Manager Hamish and Client Advisor Christine. My wife and I were welcomed, taken care of and treated fantastically from the minute we walked in. My wife left with two handbags , shoes and earings and samples of perfumes...
This store and staff set the benchmark that others could learn from.

Danna is a really attentive sales associate. Went into the Crown store back in July 2022 and was told the bag I wanted wasn't available in store or online.
Danna took my details down and said they would contact me once it was back in stock.

Received a text message a few days later and though unfortunately I wasn't in Melbourne anymore to purchase in store, she also told me it was available for purchase online.

Really appreciated the time and effort and will definitely be going back here for any future purchases.

Just had the best experience at this store! Christine has been following up with me via text on the availability of some items, she is really knowledgeable and I can’t stress enough how much she did care making us feel welcome.
As an alternative client (coloured hair, urban fashion lover), I haven’t felt so accepted in many places unfortunately, and I can’t stress enough how amazing the customer service is at this particular Prada store.
Thanks to the whole team for making high end fashion a little bit more diverse and inclusive!

I have been to every designer store but I have never experienced genuine customer service like I received from every single employee working at Prada Crown today. You are all absolute legends, keep up the exceptional customer service. This brand is worth every dollar, I will be back for more and more and more!!!!

I came here wanting to try out a style in a different color since the color I wanted was out of stock in all stores. Josie looked after me and she was extremely attentive and friendly and advised me that she’ll let me know when one would come in. She kept me updated when stock was available as promised! Highly recommend her! :)

The people were so nice an accommodating. The Crown Prada is soo good do not go to the Collin St one this is the place to go

I wanna make this place five stars! The best Prada store in Melbourne. Not only very friendly and full of smiles staff, but they are also very helpful by giving styling advise and tips. If you wanna have amazing shopping experience in Melbourne, come and visit this store.

Thank you to the team at Crown for a wonderful experience after such a terrible time. Really lifted my spirits to receive great customer service from Luke. Cant wait to come shop again xx thanks

Went to the store today for the first time..We met Sarah and she is really very attentive and understands customer needs..Had a really good experience

Excellent customer service from all employees, especially Sarah! Made us feel welcomed and was very attentive.

Amazing customer service!!! Thank you so much!

Love the people here. So friendly

A good place for socialising and shopping!!!

Ask for Patrick, he is amazing!

Lovely staff.

Outstanding.

Great customer service

Very good service

Amazing experience