Universal Store

Quick and painless buying new Converse shoes. Jenna went above and beyond to make me feel welcome in the store and took adequate time throughout the sales process to allow me to find the right pair. She even recommended other stores who might have what I am looking for, while placing a pair on hold for me until the following days close of business. I checked out other shops and returned solely on the level of service Jenna provided. Good customer service is hard to find these days and good employees need to be recognized for going beyond what their peers may be providing. Great work Universal Store and more importantly great work Jenna! Will happily shop in your store again.

Todd and Shannon are amazing! They were super helpful! Wonderful service, they go above and beyond at this store, great team everytime I go in. They are also always very informative! Thanks 😁

I found the most beautiful white jumpsuit for my night out but I had noticed a stain on it - thankfully Bridget at the Casuarina store got it right out! Cody also helped me with my selections and I ended up buying three outfits instead of one! Thanks guys!

Haven't really shop here but planning to buy in the website hoping it was yours

Ordered shorts that were in stock for them to leave it 4 days before sending me refund because they were out of stock! Maybe if you weren’t so useless & sent them within 2 days they wouldn’t have sold out!

Me and my mates were trying on hats and taking photos and this girl that works there goes "Are yous gonna buy hats or just take photos" which to us was very rude because we did end up buying hats, but ruined the day for us, totally not how you treat your customers terrible.