Prouds the Jewellers

The lovely lady was amazing, she has so much product information and took the time to serve me, I walked in sans any jewels and she didn't judge me, I thought she was the owner of the business! Certainly going back to buy a 21st Birthday present for my daughter!

The staff here were lovely. They were very helpful in finding what I was looking for, and patient with me while I made up my mind. I left with the perfect Christmas gift in hand. Thank you!

Kind , helpful , prompt and patient service , assisting my friend with her choice of gift for her 54th birthday. Thankyou Heather at Prouds Eastland store.

Fantastic staff with such beautiful attitudes.
Very attentive to detail and they catch a great connection with customers.

Well done ladies

Walked in with my broken bracelet and they fixed it right then and there, with no charge! Highly reccomend, friendly customer service.

Bought our wedding rings here. Helpful staff.

Very helpful staff and very happy with my purchase

Fabulous

Great service, lovely staff

Lovely staff

Value for money

There are so many different jewellery stores at Eastland, however, I was able to purchase exactly what I had been looking for at Prouds. As is the case most of the time.

Walked in here yesterday to buy a small gold chain for myself. 2 workers were in the store and the older of them (let’s call her karen) spotted me walking in and ignored me when I asked for her assistance.
I eventually got her help, I told her what I was after and she told me, ‘oh no honey you’re looking at at least $400 for that, you should go up to lovisa and buy one you can afford there’. I was in a bit of shock so left to try lovisa, (they had nothing) so decided to go back to prouds after rethinking my budget and thankfully I got the other girl this time who was lovely. She helped with sizing, pricing etc and was kind so I bought from her.
As I was paying, Karen was waiting to use the card machine for a different customer who came in and I could see and feel her glaring at me, presumably in shock that I could afford anything other than lovisa. I’ll be making a point to not contribute to any sales from Karen again. Also the chain I ended up getting was $340 so no idea what Karen was talking about when she said I’d be paying at least $400.

Customer service is weak