Sunlite Mitre 10 - Newtown

Always good feeling to return this shop. Warm and really friendly employess inside.
Even the came to you to ask. Wonderful service.
Great job!

THE MOST helpful staff. Liam treated my simple domestic requests like they were his own. He suggested multiple solutions for each of my queries, and gave me lots of time to choose / chat. He was enthusiastic and very approachable. He knew interesting tidbits about the products. This review is starting to sound like a school report...
Is Mitre 10 a little overpriced? Possibly.
But are the staff here knowledgeable, engaging and patient? Yes, yes yes!
Carry on, Liam (& co)!
I'm be back.

Always great service and a wide range of products. Also order online and collect from store. Their rewards program adds up too. I like to support this shop, knowing we can have a handy local DIY store. Oh and my dog loves the treats!

I have had nothing but positive helpful staff and a great range of stock on the shelves every time I visit. You don't need massive warehouses carrying a million of the same thing. Sometimes more is less and this place is a perfect positive example that you don't need to be supersized in your shopping experience.

The team were rushing to open the store after some staffing issues this morning, but Warwick and the team were super happy to assist, despite the challenges!
The team here are always so friendly and helpful, with a really decent range of products and services considering the size of the store. Thanks!

Just discovered that this is the nearest hardware store to my warehouse loft. Very friendly staff as stated in other reviews. It's so unusual to have floor staff these days , let alone friendly and knowledgeable floor staff that give you the time of day.

I purchased zip ties to fasten a box on my electric bike for dog sitting and some paint to paint a vintage camera.

I could see there was a lot of stock so this will be my go to hardware store in future.

Came into the store with a very minor request and cheap item to purchase but that didn't stop the team and especially Liam going above and beyond to help me with my needs. Liam put lots of effort into finding a solution with enthusiasm throughout the whole process. Fantastic customer service and greatly appreciated.

Liam at Newtown Mitre 10 super helpful and even helped us carry our purchase to the car. Highly recommend the team there !!

Always great and friendly help from the staff there; they even helped me put together an item before leaving ☺

On Mon 21Aug23 my Yr 12 daughter and I walked into the Newtown Mitre 10 in search of a cutting solution - Liam, the Manager, stepped up immediately offering his assistance. A poster - a HSC submission -needed to be precisely cut and Im so happy to give Liam the biggest wrap for his diligence in problem solving this for us. Thank you Liam. Apologies for the late review Liam but we remain indebted to you - her poster was a stand out!

Always a wonderful experience when I shop at Mitre 10 Newtown! Liam is always so welcoming, knowledgeable and really takes his time with customers to make them feel heard and valued. I truly appreciate his fantastic service and I will keep coming back just for his professional knowledge!

Liam was amazing and so helpful. Best customer service ever! Thank you! Made my day. Will definitely be back. New favourite hardware store!!

Big ups to Oscar for helping me find what I was looking for today and even pointed me to a discount. He's such a warm person and was eager to help from the very beginning. 10 out of 10 experience shopping at the store and will definitely be back!

Liam was a bloody champ who helped me rewire a light cord that had been plaguing me for years.
Smart, friendly and very helpful.
Give that man a bonus!

Very good service. Good range of products

Have been coming here for the last 20 years. They moved around King st and are thankfully still there. Ross who has been working there is a living legend. Whatever you need to know, he knows it. Great old fashioned service and professional attitude. They even showed me how to change a tap washer. This is like your old country town hardware store but in the city. Snice

I cannot believe how helpful and accommodating the staff were. I was astounded by their willingness to help and meet my request. So lovely. Brilliant customer service! Probably best consumer experience of all time!!

I would like to say a belated and incredibly warm thank you to Liam. I came in needing wooden frames and Liam hand cut them in store for me EVEN though they didn’t offer that service. He ended up glueing and clamping them onto the paintings and letting them dry in store over night, saving me a lot of stress. Liam, thanks so much. your customer service was exceptional and i’m incredibly grateful… I am a loyal customer to mitre 10 newtown forever.

The staff here are always super friendly and helpful. They listen to your needs and requirements every time. Prices are excellent also. I would prefer going here rather than the big warehouses just for the customer experience. On a side note, there is a young guy working there that must be a child of the owner.. he alone gets 5 stars. His service and manners are far better than people twice his age at other stores. Good work to all the team there.

Seriously Great store.

Best staff I've dealt with anywhere. 👍
They're knowledgeable, helpful, are polite and have a great sense of humour.

They stocked what I was after and showed me straight to the product.

The Store appears to stock almost everything that you'd get at a larger Hardware.
Their prices are competitive.
There's parking out front, across the street, out the back, everywhere actually.

I'll not hesitate to continue to shop here. 😁