Australia Post - Broadway Post Shop

You always hope your local provider of anything - products, services, pastries etc - will be good. Appropriately warm, efficient, and effective at carrying out their work. Australia Post gets a bad wrap in their busier locations because at peak times customers are greater than capacity. In my experience the Broadway crew have only ever been fast at what they do, pleasant in our dealings, and solution-oriented when problems arise. What else could you ask from a post office?

Friendly staff, very professional. Always find my parcels quickly. Easily located - ground floor of Broadway mall

Big thanks to a Trainee person that was on the afternoon shift on Monday this week! She is the most helpful person I have ever deal with in a Australia Post office. She helped me with my questions and parcels, very diligent person, polite and patience despite my multiple request. THANKS!

The office is really busy and they could not find my package. But Olive, an employee of this office, kept my number and was looking for my parcel. When she found it he called me because she wanted to take care of it personally. She shows commitment to the customer and her work. Very polite and friendly.

Very friendly staff member. Helped me with my passport renewal in less than 10 minutes. Definately worth it to go in early.

simply the best post office team you will every come across, polite, helpful they all go out of their way to help and even a parcel pick up service at the side of the Broadway store from,, can you believe it 6:30Am to 4:30am !!! take a coffee for the poor thing if you call in early ! a real asset to the Broadway community

The staff is friendly and provided a lot of effective help.

Received long-lost heartwarming in the express industry.

International freight is reasonably priced.

Friendly and very helpful staff provides a great service in this tiny overstretched branch. Thank you for your efforts

This store was VERY busy but they had all the counters filled and a guy walking the line to see if he could help people faster.

I had to wait quite a while but the place was packed with customers and staff are doing their best so can’t be blamed for that. When I did get served by the guy walking the line he was really helpful and friendly.

I find the employees trying to help in any circumstances. I got Morris and Angela's name who always go out fo their ways to help. It gets busy at this post office but the employees try to be efficient and help people a lot. Parcel pick up has been great too. Thank you for always being friendly and helpful.

Broadway is my local post office and I find that the staff is more than helpful with all my enquiries. Whenever I line up, I get asked if I'm collecting a parcel or sending an item. The gentlemen there directs me to the correct area so that I'm not lining up for no reason at all. At the counter, the staff are more than helpful with my enquiries.

Came in with a package I needed sorted and sent. Megan was a huge help and I'm very happy with the service. I had to wait about 10 minutes in the queue on a Saturday but it was worth it.

I was so happy and amazed about the man who worked at Self Service. He was willing to help everybody in the que and gave me excellent service.
I heard his name is Morris.
Thank you to the Broadway Post Office and keep the good work.

Great service and lovely staff - this is my go-to post office. Of course it'll be busy during peak hours... Broadway is a busy centre! But if you are able to plan ahead and get the timing right, it's great. I also like that the place is clean and relatively uncluttered.

Hope people who read reviews take the overall score with a grain of salt - disgruntled customers are more likely to leave a review (at all) compared to others who've had decent/nice experiences. Think this: Urgh that was a horrible experience, I'll most definitely warn everyone else with a review; VS hmm that wasn't too bad (leaves no review).

My overall experience was pleasant. Arrived at 4:45PM on a Monday afternoon, got in line (long, extends all the way outside the PO). Admittedly the shop size is quite a bit smaller than expected capacity, but people got in and out pretty quickly IMO so it wasn't too bad. There was a representative going over the line to see if anyone had bigger loads that would've needed more help/time - if yes they're expedited and served first - thumbs up. Didn't encounter the "grumpy lady" most reviews were on about, but the lady who served me was incredibly polite and nice. She greeted me upon arrival + before I left, and also apologized on behalf of Auspost when found that my postman had used the wrong pick-up card (sent me to the wrong PO). A couple of people in line were unhappy with the long wait - but they should be understanding that the staff is trying their best to serve us.

TLDR: Long line, busy hour - great service and polite staff.

I read the reviews and when I went to the post office I was expecting a bunch of grumpy rude people. But, I was lucky I guess. I went Saturday morning first thing as it opened. There were plenty of operators to serve us. There was a slight glitch in identifying my package as Optus failed to provide proper instructions and information. The guy who served me went out of his way to find it. I also needed to go back home to get some paperwork that Optus failed to tell me I needed for pick up. In all, I was given very good service.

I have been going to this post office for years, always found the service good and staff helpful and responsive (including the guy in the suit). Not long ago I accidently dropped my wallet there, it was kept for me to pick up the next day (all cash and cards intact)...thank you!

Marie is fantastic. She knows her stuff and is very helpful! Thank you Marie

Personal review to Lita - she is always happy to help and smiling. She is very polite, and well mannered , and will go out of her way for basic jobs with her very kind attitude . She brings a lot of joy to that business, and is why I prefer to go here.

Have been using their service over the last 7 years . A wonderful team been offering us great service during pandemic chaos and lockdowns craziness. My hat off to the hardworking team members and the managers - thank you