Australia Post - Alexandria Post Shop

I went to the post office on Wednesday and the lady was SO helpful and assisted me to register for a business post account so that I would save money with all the parcels I post on a regular basis.

She really went the extra mile and I just wanted to say thank you. Usually post office staff look so unhappy but this lady defs had a smile on her face and was so chill and willing to help me.

Very helpful staff. Courteous and friendly. One of the best Post Offices I've ever dealt with.

Excellent customer service and service delivery.

Mary served me and she was excellent. Very helpful and answered all my queries promptly and accurately. She went out of her way to secure and seal my parcel.

She was warm, friendly and very approachable. Kudos Mary.

The lady at the post office was super helpful in getting my documents sent overseas.

Friendly and helpful team, even if there is a queue it’s pretty quick to pick up packages

they're really enthusiastic and serving the community, is everyone expecting coffee and tea when they arrive? it's not the qantas lounge here

Not sure why this post office is rated so poorly, but things have always worked out great for me whenever I visited. The location is convenient, the shop is tidy, and the staff are doing their best every day.

I went today with my partner to lodge our passport applications. The service was exemplary. The staff member was experienced, kind, and extremely quick to complete the necessary paperwork. Best post office experience I have ever had. Thank you.

Normally wouldn't think to review a post office, but the rating is so low and my experiences there so vastly different!I've been going here frequently to return items purchased online. Each time I've had a different person serve me, and each time they've been polite, quick, and very helpful. Total time spent there each visit was under five minutes - truly fantastic.

Very friendly staff unlike my own LPO, The kind lady went out of her way to make sure my lost delivery was investigated and was very professional. Good customer service should always be acknowledged and not taken for granted.

Had a great experience. With a lot of Australia Post Office locations you have to wait a long time, or they don’t have all the services you want/need. Not the case with these guys. My local post office is Erskineville, but things tend to get sent to this one if I miss a delivery, & I have always had fantastic service. Disappointing to see as many negative reviews for these guys as there are. Just impatience.

Very helpful and professional staff. I received a call when some bulky packages arrived whilst we were on holiday and it was easy to sort everything out. Really appreciated the caring and excellent service.

The best service ever!!!! Angus (I hope I remember his name correctly) helped me to send big boxes to overseas. He was so patient, kind and helpful. I was a bit stressed, as I was not organised enough and there were quite a few people waiting behind me, but Angus helped me to organise my stuff and directed me to get ready to send the boxes to Spain and Korea. I really appreciate his patience and support!

This post office has really lifted it’s service over the last few years. I have been collecting parcels here for 4 years and over that time I’ve seen the customer service improve, staff seem to be happier and dare I say they are even more efficient. People seem to forget that they’re doing a thankless job and if there are any issues it’s not the frontline customer customer service peoples fault. They also offer a service from 6am. Great work!!

Post offices aren't exactly something I'd typically bother reviewing, but after reading all the bad reviews I felt compelled to do so.

It's clear the people that work here care about what they do. I can't speak for how things were in years past, but I had a pleasant experience here and they really went out of their way to assist me.

A package of mine had been misplaced temporarily, so Libby, a lady that works there, personally delivered it once she found it. If that's not customer service I don't know what is.

The tall western guy working on monday sept 6th was so helpful and honestly the best experience I've ever experienced at the post office. Australia post pickup was down and they helped me patch up all my orders and send them through. Even ushered us out nicely at the end of the day I appreciate their work

I felt the need to comment after reading some of the comments posted here. This has been my local PO for 7 years and I have never once in that time had a bad experience. The staff have always been extremely helpful, always cheerful. The store always looks clean and tidy. Thank you to all the staff they do a great job.

I’ve never had a better experience in any Australia Post around the country! Liby and Bel provided an exceptional service. SO friendly, overly helpful and efficient! Good work amongst their team, you can literally feel that flow through to the customer. Can’t thank them enough for such an easy and surprisingly wonderful Australia Post experience, when visiting with a large amount of items that needed sending - this is how AusPost should be!

I feel compelled to post my overwhelmingly positive experiences with these guys. Hundreds of deliveries over many years have gone EXACTLY as expected, as specified, with delivery and office staff being helpful and courteous.

Maybe there are some legit negative experiences here but there sure looks like a lot of bratty reviews from people who didn’t get their parcel when they wanted it.

Lovely staff who try their best under super challenging conditions with Covid and public holiday's!!! They do an awesome job & are so lovely!!!
p.s To anyone who is posting mean reviews the staff read these so go be a Karen elsewhere & I will continue to have great interactions with the nice people who work there