Australia Post - Five Dock Post Shop

I have spent so many days coming in and lodging mail, so I get to see how hard the team works here. They are kind, courteous, and really want to make things smooth for you. I can some days come in with dozens parcels to lodge and they make it easy. They may have to deal with problems outside of their control, like big volumes of incoming mail and Australia Post systems issues - but they do their best every time. Very much recommend.

I have to say the current staffs at post office were the nicest and the most helpful staffs that I have ever met among all the post offices that I have been to. I am a small online business owner who sent a lot of parcels daily with AU post all over the places and Fivedock is my favourite place to send now.

Years ago, it was a pain with previous manager and he often seems to complain a lot each time I collected my parcels. He was rude and impatient, he stated that it was extra jobs for them when I collecting my parcels.

Now I am glad that I have met a bunch of all nice staffs there. The current staffs, manager Fiona, Sushama, Ann and Rusella are all very professional and helpful no matter how busy they were. They have never complained or hesitated to help me or any customers, even to walk outside to collect our parcels in parcel locker on street.

They also provided me with professional advices and suggestions on products, benefits on postages using business account so it helps me a lot on my online business. Most importantly it’s their attitude, friendliness and smiles that just make our day better no matter how busy the queue were there.

So big thank you as I do need staffs like you all to be deal with daily.

Exceptional service and experience from Susmua yesterday who helped me post a few packages and was very patient and kind. She showed me how to properly use MyPost, and set me up. Best Post Office I’ve been to. Would recommend asking for her service.

Amazing service and staff are always willing to help and very friendly.

My favourite local post office around the area for sending and collecting parcels. Thanks Five Dock Post Shop Team.

Exceptional service, by far the most helpful staff I've experienced from any Auspost.

I sometimes pay my bills here. nice friendly team. keep up the great work.

Nina and Anne were were extremly helpful with tracking my package

Couldn't find these guys, maybe I went to the wrong dock. You know how easy it is to confused 5 and 34 these days

Very polite and helpful staff, thanks for your ongoing support.

24/7 Parcel locker

Very friendly staffs and helpful

Good service Friendly and helpful

Friendly service. Minus 1 star for wait times sometimes a bit long

Typically the staff here are great but I’ve had a couple of bad experiences with a woman here. Rude comments, impatient, threw my package out the back etc. Learn some customer service or get a new job.

It would be great if the parcel Locker section had some sort of shading/insulation from the sun. Sometimes you order organic stuff like supplement etc and the package would be sitting in the heat all day which isn't optimal

Have had issues with collecting my parcels. I have been to the post office three times where they have not given me all of the parcels they have in the back for me. My working hours do not allow me to be home to receive them and therefore I need to go to the post office (leaving work early to get there on time) and I have had to go back a get parcels that where there from the beginning… I have also has two parcels returned as I had no ticket and staff did not give them to me when I was in store to collect ones from the same delivery. Will have to back on Monday again as part of my delivery is still there.

Please try to educate your staffs on how they can assist their client in passport application. I have gone their back and forth 4 x to apply my son. They are questioning why my maiden's name and my current name are there. I ended up wasting 30 minutes of my time.

One of the least organised Post Offices around. I would have rated higher had they not decided to close on Saturdays.

Management cited lack of demand as to why they are now closed on Saturday when in fact it was their most popular day.