Australia Post - Balgowlah Post Shop

I was a bit hesitant seeing the negative feedback but went to have my passport checklist lodged today and was greeted with very friendly service and the two lovely ladies went above and beyond (when I accidentally signed above the box) and helped me move forward.

I read a lot of the very negative reviews against this PO so I went there today with some trepidation. I have to say that my experience was very positive. I had what I thought was a relatively complicated transaction but no really big deal. It turned into something more complex and requiring more time and attention - genuine, it WAS more complicated than I thought. The staff were all very helpful and patient, knowledgeable about what was needed, gave good suggestions to get around some of the issues and solved the problem. Spent all the time with me that was needed without rushing me. Spoke to me very politely, even friendly. It's a small office and there was a queue but they dealt with me and gave my issue the attention that was needed. I definitely do not have any complaints - in fact far from it.

I visit this Post Shop at least twice a week, as I run and operate a small online business. The staff has been incredibly helpful and patient, they are always willing to go the extra mile and always with a smile on their faces. I'm forever grateful for their hard work.

Great service and very polite staff considering the amount of rude and obnoxious people from the area who come in and demand these workers to do what they want. So many unpatient customers and still the staff are friendly. Dont listen to any negative comments its those who write them.that are the annoying grubs. Will use this post office every week love the staff

Lovely local glad they open on Saturdays.
There has been lots of problems with parcel lockers and parcel deliveries. Unfortunately. I've witnessed myself people abusing the staff thinking it's their fault which it isn't, it's Aust Post overall, thank you for the service you provide me Balgowlah post

Management must have changed since these bad reviews were written. I have found the staff at Balgowlah Post Office nothing but helpful and friendly.

Lovely people here and super dog friendly! Great service. Many thanks

A friendly and passionate team. 5 stars for a 5 star team

They send and receive mail and sell some stuff.

The staff are helpful and friendly

I live locally to Balgowlah Post Office and have been going there for years. The staff are VERY good at their jobs, they're competent and handle the situation well. BUT the real problem is this post office is now too small for the area (especially now with Covid), there are only two people serving customers, such as those applying / renewing passports (that takes a long time) and its usually very congested there. The problem isn't the staff, its that the post office needs a larger building and more staff to meet the demand.

Small post office can get busy

Helpful in getting my passport

Rude staff member who flapped her hand at me and ignored me while she went through a form with her colleague - which could have easily waited till after she served me, particularly considering I was the only customer at the time.

The staff are very good but the post office is simply not big enough for the area it serves and so there are always very long lines

Balgowlah heights has a post office too which never has long lines so recommend going there if you can

They need to increase the number of counters at this one by at least 2x