Australia Post - Matraville Post Shop

I can not thank the staff at Matraville Post enough. The lines are massive down into TK Maxx, they’re copping abuse left right and center from customers who don’t understand the simple action of bringing ID to pick up a package. The shocking swearing from male customers I’ve seen multiple times, these staff members really handle themselves well but it worries me that there’s no security for such a shifty area.
Every time it looks like there isn’t enough support or staff and they’re doing their best but sometimes unfortunately due to circumstances and lengthy transactions sometimes the lines build. This seems like head office being unorganized issue. As most large companies I guess. Thank you Patty Siri and Bek for always keeping cool calm and collected and assisting me any way you can. Always polite, prompt and with a smile. Your service is appreciated and so sorry for all the nastiness I see every time I come in from other customers. You guys are amazing!!! Customers need to be more understanding and supportive!!!!

This is generally a very busy post office. I have found the staff to be extremely helpful especially when needing help on how to post parcels the most efficient way. They work very quickly. Some customers however need to have a bit more patience and not be so rude to the staff.

I felt the need to take this time and make the effort to thank the lovely lady Patty who served me the other day. I was unsure of what to do with a particular form and although it was busy, she took the time and explained it all to me to make sure it was all done correctly.

It was unfortunate to see how some impatient people took their frustrations out on the staff who handled it well also. I felt bad for the abuse the staff member copped.

Big thanks again to Patty and team.
Lovely and genuine people like you need more recognition 🙏🏼

The people that work at this post office in south point are hard work and always very professional. I am grateful for all their hard work

Went in for a passport photo and processing and found staff to be helpful and efficient. Was in and out of there i less than 15 mins. Great job !

I went in for a passport photo and passport renewal and received quick and professional service from friendly staff.

It's a great local post office for all your posting need and a variety of stuff that's as seen on tv products
Friendly helpful staff

Passport photo and processing, in and out 5 mins, awesome

The staff I met was very friendly and helpful. Good experience here.

Thanks rose for all your help with helping my mum get her new passport.

No complaints on the customer service experience

Great attitude

Excellent service

Been there a couple of times now. The staff there have been helpful every time.

Much better than the staff at Kingsford post office.

I have always had good service from staff at this Post Office. This is generally a busy place, I am always nice to them and they reciprocate the same.

Really helpful and nice people behind the counter.

Good service & they do passport photos. Can usually find a parking spot outside but if not there's always plenty of spots in Southpoint shops.

Friendly staff
Helpful people