Media Vision Computers

A huge thank you to Derek for his generous help. I called right on closing time looking for help with a technical issue my mother was experiencing. Derek patiently asked a few questions and everything was easily fixed. This made my day, and of course my mum's.

Really do appreciate the quality and prompt service which Derek provided for the screen repair of my Microsoft surface pro. The repair cost was comparable with other providers, but what set Derek apart was the turn around and frankness. When he had repaired the laptop, he talked me through the challenges in effecting the repair, including the residual glass internally which needed cleaning up, and the physical damage to external case. When I offered to pay for any additional labour as a consequence of these particular issues, Derek refused to charge me any more, informing me that he's more interested in repeat work (by inference building trust and a continued customer relationship). I'm so impressed, I've asked Derek for a quote for a new desktop.

Highly recommend Derek! Had an older PC with Blue Screen of Death and Derek diagnosed the issue quickly (damaged boot thingy). I asked for an estimate for a replacement system and received a competitive written quote to match my request with thoughtful suggested upgrades. Derek was able to build the system quickly and copy my data from the damaged drive. Great communication and no fuss - thank you!

Outstanding service and advice from Derek. He built me a bespoke computer for photographic processing four years ago. Great computer at a very competitive price - and four years on he still assists me with advice on upgrades and small issues. Very helpful.

Derek saved my frozen laptop and recovered my data, very quickly and for a reasonable price. Not all heroes wear capes. Thanks a lot!

I can't recommend this business highly enough. Derek has been repairing and servicing my PC for the last 5 years, since I needed to find a local technician. Derek is always friendly, helpful and informative and the pricing is very reasonable for such high quality service. Thank you Derek for all your help and I will definitely be having my next PC built at Media Vision.

Derek has helped me a few times now. He is always very helpful, polite, well spoken and unlike quite a few IT savvy technicians who just tries to milk you for not knowing any better, Derek's prices are very reasonable. He does not waste time to charge you more money as he has so many customers waiting. He works very efficiently to move on to the next customer.

Thank you Derek, you are a legend and a life saver.

My gaming rig has had some pretty terrible issues, Derek was able to address them promptly and look after me in the process. Derek is well-spoken and listens carefully to your issues and requests. Derek's business model, is to look after the customer in the long term.

I would recommend Media Vision Computers to anyone who is putting together a rig, or looking to upgrade their gaming rig.

I recently had problems with my laptop and Derek was most helpful and patient especially being an older person I really appreciated. his professional expertise. He even rang Telstra on my behalf when I had difficulty in recharging my device. I would most certainly go back to Derek's business with all my computer needs. Thank you.

A+ Service from a knowledgable technician.

Unlike other repair shops, Derrick did not jump into conclusion and did not suggest major part replacement with long wait time over the phone.
He wanted to diagnose the laptop first and within the hour found a solution that apparently did not involve part replacement.

Knowing that my son needed it for school, he expedite the repairs and we got a working laptop the next day.

We will definitely come back again.

Derek is 'The Quiet Achiever'. Instead of talking, he listens and works. He tells me that he has been in this business for 22 years. It shows: I have been seeing him with my computer problems for years. Every time he got me out of trouble somehow. Don't buy a computer from the internet if you are not a computer expert. For the $ 100 or so more, you get one from Derek with everything installed, and, even more important for me, Derek's patient, enduring after-sales support. John

I have been dealing with Media Vision for many years & Derek has always been so helpful , patient & polite. A pleasure to do business with & always goes that extra mile to give good old fashion friendly customer service. His knowledge on computers is amazing . I Highly recommended Media Vision.

I've been back 3 times for data recovery, laptop software set up and laptop errors. Every time Derek has provided me with wonderful service and I am happy to trust Media Vision Computers as my go to computer guys.

Derek has updated my Lap top by installing windows 10 setting up my Nortons properly and after his reccomendation has fitted a solid state hard drive and the lap top purchased in 2013 is amazing, he is pleasent competant and highly reccomendable, Thank you Derek

Incredibly knowledgeable and helpful. Communication was consistent and clear. Really listened to concerns and asked clarifying questions. So grateful to have found Media Vision Computers. Won't go anywhere else in the future. Customer service is outstanding. Highly recommend.

He goes out of his way to solve issues and for a fare price

I have been a customer of Media Vision Computers for many years & have always had 100% satisfaction with Derek's service, efficiency & patience & highly recommend Media Vision.

Execellent Service Dereck!!! I bought 2 Laptops Windows and Macbook - Currently closed due to Corona - so hey Derreck can you please call me when you get a chance please or email me - 1ajdelacruz@gmail.com

Derek identified the root cause of my laptop’s issue and gave it a good fix. Thanks for the great work!

Excellent computer services I have ever received. I highly recommend this business.