Designer Doorware

I want to express my gratitude for the excellent assistance provided by Joseph and Marisa, as well as the previous support from Roschelle and Annie. No product is flawless, but Designer Doorware's commitment to after-purchase service and warranty claims is truly commendable. Their quick response, proactive approach to resolving issues, seamless communication, and provision of spare parts at no extra cost contribute to an outstanding experience with Designer Doorware.

WOW! Stunning Showroom. Well done Designer Doorware!

After a visit to the Surry Hills showroom I was impressed with the range and placed an order for several handles and hinges. From there it went downhill and the service was almost non existent.
Most of the items were out of stock and I was told they would be available in 2 weeks. I was promised the tracking details and to be kept in the loop but after 3 weeks and no correspondence I had to call numerous times before being told they they weren’t sure where they were. Rather than call back I had to call the next day to get some sort of answer as the return call they promised didn’t happen. This delay resulted in a knock on effect for the trades and extra delays and expense on site.
When all the items eventually arrived (weeks late) the privacy door mechanism didn’t work and the builder had to order replacement parts as the ones supplied were not fit for purpose. These were meant to be sent via courier that day with high priority but they took a further 3 weeks to arrive. Once again we were left in the dark as what their status with no tracking details or correspondence and I had to call several times to get any feedback and status of the delivery.
Our builder said this was the 3rd time he had seen handles from Designer Doorware not work or missing parts and he wasn’t surprised.
I called the head office to express my frustrations but was told there was nothing they could do and it was just bad luck.
For the price they charge and for the extraordinarily bad service we experienced this was a slap in the face.
Stay clear!!