Gong Cha Broadway

This is my first time here, I asked the staff named Kevin to recommend which drink is the most popular here. And he's very passionate about introducing the drinks. Then I ordered the Pearl Milk Tea. And it tasted so good. The drinks here are decent. The staffs here are very nice too. There are 2 staffs working that day.

Nice staff with good service. I ordered milk tea with pearl this afternoon and the girl with grey hair served me. She gave me pieces of serviette for drying as she realised I got wet in the rain. She was so warming and thanks for her. Great taste, good hygiene and nice service. highly recommend. 👍

Great customer service! Very happy :)

milk tea lover

Good price. Great taste

good staff!

nice stuffs

Easy to find, but only accepts cash and alipay. I seldom carry cash, so that's really annoying.

Giving it 4 stars for the detailed reply and the drink tasted good too. Managed to find some cash. I walked to find a Gong Cha branch from Redfern so was glad to have gotten my drink.

I ordered a lychee oolong tea with aloe. It was a nice standard drink, nothing complicated. It wasn’t busy so the service was fast and it was clean inside. Although, it’s disappointing to see the size of a large drink has definitely gotten smaller than they were a few years ago.

Standard bubble tea quality. Nothing really special besides the magnet promotion. She was nice enough to let me do a magnet swap so I’ll give her that.

It's alright, probably one of the better ones in the city.

However, the store itself is weird, as it wastes so much space. The staff front area is literally 3x larger than all of the other stores, enough for 10 to run around in a rush. But there was only 1 staff there and she was doing 5 orders by herself.

The store also have at least 2 more rooms in the back with enough be a typical gong cha storeroom... each. But both rooms look empty, other than an ice making machine.

With this huge space, there should have been a small cafe area. Even if it is just 4-6 seats. Also, one of the seats are already loose.

Finally, the person that was working that day (Monday 2nd March) alone, she was calling out pickup orders by the drink type, rather than the number on the receipt and drinks stickers. This caused confusion at the start, even though the customers ordered different drinks. She should stick to the standard of calling out numbers.

氷と甘さについて聞かれませんでしたが
オーダーテイクをしていた男の子の接客はとてもよかったです。
イートインスペースはありません。

Today (25th of February) at 6.50pm I visited the shop and only one employee was working, while walking towards the counter she was wide open yawning and showed no passion at what she's doing. I ordered drinks and a carry bag, once my order was done she called my number, put the drinks on the counter, the carry bag on top of the drinks and walked away. Is this customer service? If you don't like what you're doing, then find different job!

Tea was ok. The cashier was rude and hopeless, she won’t great or thank the customer. She won’t even call the number when the drink is ready to pick up, she just left the drink on the counter and walk back chat with others. She must hate this job, or she can’t find any job elsewhere.