City XRAY - Haymarket

Go through into the HSBC front door then you’ll see the lift to 2nd floor!
All the staffs in the center were so nice!
We went there on weekday morning, it was very quiet and you can get the service efficiently :)

The staff were so sweet!! I went at 1pm on a Wednesday and they were able to fit in me in right away. Their app shows me my results and reports as soon as it's ready - which is handy for when I want multiple dr opinions.

I’m not someone who writes much reviews but I was wondering why this amazing center got negative reviews from people. Visited the center for two different ultrasounds today and staff Irine (not sure if I am spelling it right) did an amazing service and made us really comfortable. We were few mins late, but the lady at reception accommodated well though it caused trouble to her. Only difficulty is about finding the center but just ask the reception over phone, with the right information, it’s very easy to spot. (Just enter through HSBC, yes through HSBC door and it will lead to the lift). Also if it’s urgent, mention it to them and they will do the report quickly. Not sure if that’s a standard but this was very helpful for our situation

The kind lady at reception is a goddess. It’s so rare to have people be so kind and warm and friendly in a medical setting. Normally it’s awful robots who treat people terribly. The lady with the shortish hair and the pink mask is my hero. Thank you 🙏

The service I received was professional and efficient. The receptionist was very helpful even after I forgot my referral form. It is abit tricky to find - you have to walk into the middle of HSBC branch and take the lift up from there to the 2nd floor.

I’m not sure about the bad reviews but I had a great experience. The front desk was nice and so was the lady who took my X-ray she was lovely. Great place, and close by too. You just need to go through HSBC and go to the elevators to level 2

I cannot praise this company enough! They are alway so accommodating, so friendly and the sonographers are so gentle and considerate of your anxieties…. I highly recommend this service

Very professional and courteous. Didn’t have to wait long and the receptionist was very caring. Got my images after a 5 minute wait.

Very efficient and friendly team, especially Nancy the senior receptionist, have known her for years. Thanks for the care!

We were walk-ins for my son's opg. Staff are friendly and efficient. We were in and out very quickly.

Been here many times for CT scan and ultrasounds and every time I received good service. The receptionist is polite and people doing the tests helpful

Freindly farst Super efficient. No idea why the low review's. Great former Post's for directions .

Very kind and efficient staff!

Very satisfied with my experience today

Great service

Super friendly reception.
Sonographer was technically good, willing to listen a bit but I wanted to say more.

Very hard to find the entrance. Not only do you go I to HSBC but yoh can't use the stairs, you must use the lift, which is behind the stairs. It feels weird d, like your going into the bank branch.
See video!

I asked to come in for a simple xray, the lady on the phone asked me a few questions in regards to which part of the body the xray was for. I was advised I didn't need to make an appointment so I walked in. I filled out the form, gave her my medicare card and sat down for a few minutes. The lady at the front desk then decides to tell me that I have to pay for the xray because the company is a private practice. I understand some radiology companies don't bulk bill but it would be right to inform the patient before they have travelled all the way.

I walked in for an Xray, was told the wait would be half an hour, sat down and did all the paperwork, signed in to the portal and waited for half hour. At the half hour mark, the receptionist said that a person had shown up and will be ushered in then before me, such that I have to wait another half an hour. I was very unhappy with the way I was treated. If I had been told at the start, I would not have waited, as I had other commitments to get to.

Sprained my ankle and it twisted backwards, Called 3 times to confirm x-ray appointment, receptionist just said to come by anytime. Upon reaching, receptionist Nancy, the old grandma, told me to go to the doctor's for a referral before i could book an appointment. I told her I wasn't notified during my 3 previous calls, she told me it was common sense.
Her rude service and sarcasm was highly unncessary. Horrible experience.