Aesop Sydney

Was visiting Sydney for a few days and ended up having one of the best shopping experiences in my life here. You gotta love Aesop. Also this particular store is so pretty and well designed - the best one I’ve visited so far!

I forgot to ask for the name of the staff that was helping me but I believe she’s Indian and has glasses. She was so kind and knowledgeable - helped me pick out an amazing array of products and set up a routine for me based on my skin. I had so many questions and she was down to answer all of them. Currently using the in two minds series that she recommended and it’s been great so far.

Honestly wish I can come back and explore more products but I’ve already left Sydney. Aesop is just amazing! Can’t wait to explore more in other shops and cities.

What an incredible experience I had at this beautiful store. I loved the atmosphere and every employee was so helpful and friendly. I even received some refreshing lemon and mint water while I was shopping. Thank you especially to Erica, who was such so knowledgeable and approachable. I was curious about the skin care range and lip salves, and Erica made sure I walked out of the store with everything I needed :) !! I will definitely be back.

I bought 2 bottles of hand sanitizer.
The store clerk was very enthusiastic and helped me choose the most suitable scent.
Let I could bring the best gift back to Taiwan

I had a great experience shopping at Aesop Sydney city assisted by the most lovely staff Deana, hopefully I got her name right. I will come back again for my Christmas shopping. Look for her when you come to Aesop.

huge thanks to Dan for making our best friend feel so special on her 18th. Customer service was amazing and Dan went above and beyond by helping our friend with choosing the perfect products!! Such a lovely space and lovely staff

Honestly, I don’t usually leave reviews for any establishment but I had to because my experience was beyond amazing. Julia, my girl, took care of me and my brother from when we stepped in the store until we left (she even walked us out, how lovely!). She knew her stuff and definitely gave some top notch recommendations. Excellent customer service and would definitely come back to replenish the products I bought. Thanks Julia!

I have been to many of the Aesop stores around Australia and have yet to come across anyone who is as amazing as Kayla. Dropped by the store today to get a gift for a friend and was assisted by Kayla with my gift selection. She was very thorough and has a sound understanding on each product which greatly simplifies the entire gift selecting process, in turn saving me a lot of time and headache in deciding on what to get. I hope that she keeps up the good work and that other customers will get to experience what true customer service truly is!

Had such a great experience yesterday! The staff was amazing. I think it was Alyssa that served me! She really had all the knowledge and made sure mum and I were looked after. Would def come back!

Buy a bottle of shampoo here before embarkation day. Get great service from Lill, good knowledge, great advice, she also gives us some samples. Good start day 1 in Sydney 😎.

Hands down the best Aesop branch I've visited so far. The staff were extremely knowledgeable, patient, and welcoming. The quality of service here is as you would expect, and beyond. The store is artfully decorated with their products on display. This particular store has what they call a 'sensorium' which is a brilliant touch, I've never seen one in any other Aesop store before. There are also plenty of sinks and areas to try out the products before deciding, and the staff does not pressure you into making a decision on the spot. Very professional, and ultimately made the experience much more comfortable.

This store also has some signs presented in several languages, as well as braille, which was very neat. It's good that they're taking into consideration those whose main language is not English.
I believe the store is also wheelchair accessible.

I highly recommend anybody new to Aesop to ask about their products in depth especially their scents as the assistants do an excellent job at explaining the vision behind each one. All in all, a wonderful experience. Perfect ten.

Dan is the star of your business, a true gentleman - the boy knew exactly what we needed and made us feel right at home. Perfect picks - we'll be lathered in geranium and parsley seed till Christmas. Be safe ❤❤❤

I stopped by the Westfield branch of Aesop with a friend last Thursday. We met an employee named SARA there, and it was amazing!

Not only was she knowledgeable about perfume, but she also told us about the feelings it brings in a storytelling format, which was really impressive. I also asked about facial scrubs and she demonstrated them right on the back of my hand.

She even gave us lemon tea and made us feel like we were in a really high-end spa. We left the store with the best memory of the Aseop store I've ever visited. She is the best sales assistant!

Aggie is the best skin care consulting ever!!! Love this brand, is my first time here, and she gave me the best guide and advise!!! Lovely!!!

I went to Pitt street aesop the other day and was helped by a beautiful man named Dan. The interaction stuck with me and left me and my friend smiling, he gave us a great service and was so helpful, fun and lovely. give this man a raise! If you go to Pitt street Aesop you have to meet the man - Dan! best customer service in sydney.

Amazing staff. The kind lady at the front was hilarious, and the other lady was very helpful showing me different products. I was even offered water like a 5 star hotel 🌟

Enjoyed the shopping experience here so much.

Special thanks to Diana who took extra care of us and made this experience special.

We had questions on skincare both for the face and body. Diana walked us through patiently through the various products and how they work differently with different climates. Coming from a place with summer all year round, she recommended products to best suit the weather we come from and even gave us some samples for the local winter climate. My favourite was the fabulous face oil.

It was a delightful experience, looking forward to the next visit.

Their new store is designed with a Norwegian designer, and the store is much more spacious and larger than its other counterparts. The soap and products they present are of quality and their staff are extremely approachable and kind as well!

Such an amazing experience in the store. Special mention to Julia who displayed exceptional customer service, product knowledge and made our time in the Aesop store fun, exciting and such a wonderful experience!

Visiting Sydney and forgot to bring toiletries. I'm not sure why but I passed the shop front twice and could not find the shop. Had that whole Leaky Cauldron vibe from Harry Potter. Anyways, eventually found my way in and staff were able to help me get my stuff.

Service ⭐⭐⭐⭐⭐
Ambiance ⭐⭐⭐⭐⭐
Parking ⭐⭐

Very impressed with the outstanding level of customer service provided by the Aesop team, in particular from Dan. Dan was an absolute first grade Dan. I’ve never received a service as amazing as the one which he provided.
Sincerely,
Frank and Oscar