Platypus Shoes

Yesterday I went to my local Platypus store and was served by an amazing employee by the name Kory. They were super helpful and friendly and they didn’t rush us to purchase something like I feel when I visit other stores. I would highly recommend this store to anyone who looking for sneakers.
Once again Thanks Kory for being so helpful and kind I know my kids and I will be returning very soon to see you for the next style of kicks.

The manager Sam was absolutely amazing at this store !!! My 6 year old son needed new shoes and she was incredible with him and made sure he was measured properly and he loved the shoe collection he had to choose from. Sams customer service goes above and beyond and this company is lucky to have her. I will happily go back there to buy our shoes !!

10/10 service
And 5⭐ For Allegra for her help, thank you so much, can’t wait to buy my next shoes from platypus Withford

thankyou Christopher for your hilarious and wonderful service today 🫶🏻

Great selection of shoes and nice staff.

Visited on Boxing Day 2023, little after 3pm- got 3 shoes off display to try, 2 female staff members chatting at register & ignored us, even though one made eye contact with my sister. Only 2 other shoppers in the store browsing. One of the staff members began helping someone but we were ignored. We ended up leaving but we hadn’t even made it out the door when the staff member behind the register picked up the shoes we’d wanted to try on to reshelve them. Guess we weren't good enough to be helped, though they clearly saw us as went to our discarded shoes immediately, so can’t use the excuse that they didn’t see us. Had a lovely experience at Platypus Karrinyup in the morning but will not return to the whitfords store.

Bought a pair of nice shoes from this shop in Whitefords to get home and notice the guy with red hair that works at this store, had thrown in a bottle of shoe spray and a bundle of socks I did not ask for while at the front counter, obviously me taking my eyes off the purchase for a second, which he charged me an extra $25. Ripped off!! Don't go to this store. Not a happy customer

Entered the store looking to try on a pair of shoes and ended up being laughed out of the store. Man with red hair had more interest in whatever was on the front computer then actually helping me out as a customer. In terms of customer service probably the worst experience I’ve had shopping full stop. Save yourself the trouble and take the trip to the Joondalup store instead of whatever they have at Whitfords, where they actually treat you like a customer

Customer service was non-existent. Three young employees standing behind the counter talking and ignoring me. I was the only customer in the store and not one bothered to venture out from the safety of the counter to assist.

I had to approach them twice and had to wait for them to look up, felt as though they were hoping I’d walk out. (Which I did after trying to talk to the young girl)… she mumbled and didn’t listen to my questions. The music was too loud for an empty store and the kids there need to be trained how to talk to potential customers and engage a little.

It’s frustrating when you check their website for styles you like before going in store and they say the first three you like are online only - they should put that on the website. People like to try shoes on for sizing and comfort.

I went to Betts where I was greeted as I walked in and had wonderful customer service after trying several different shoes in and taking my time. Won’t return to Platypus!

Worst customer service ever! The man didn't want to help and when requested for help, I was laughed at his rude comments. will never go back to the shop. And I do not recommend anyone else as well to go here.

Extremely poor customer service. We were ignored for 10 minutes despite the store only having one other customer and asking for assistance twice. I didn't even want to try on shoes- I just wanted to buy them. My $200.00 went to another business due to this shocking customer service. Hopefully something is done about this, particularly after reading the other reviews.

Ignored while waiting to purchase shoes for our child, clearly could see we were looking at the shoes began to serve the next customer that walked in after standing there for 10mins.

Might just be because it's new but had some poor customer service here, hopefully it gets better soon

rude workers