KFC Head Office

first time to see the place. seen so much happy staff.

i love that the company pays good attention and invest on their products.. they do market research which means they treasure feedback from consumers.

I am your number 1 fan and have always wished to have one kfc near my work place.. after more than a year, kogarah had one kfc just near the train station and I’m so happy for get some chicken wings, yummy mashed potatoes and chicken meal everytime I head to work.. thank you for opening one branch near my workplace. It was a great experience to see and know how the company takes care of its product and I can see the happy staff behind the great company.

Excellent food piping hot fresh flavourful my favourite store.

Hi I just went through the drivethru in Young nsw. I would like to say how happy and enjoyable our meal was tonight. The young girl that served me was so polite and the service was fast. When I got home the meal is by far the best we have ever had from this kfc. Every piece of food we ate was fresh and hot. I commend the workers that were on tonight. I totally understand the pressures with working in a fast food place and the young kids were working their butts off. So thankyou very much for the wonderful experience

Why isn't hot 'n' spicy available year round? Our questions must be answered.
EDIT: Thank you Colonel for your response to the boys on Broden's podcast

wellington kfc nsw who ever makes the wicked wings is awesome.full.of flavor and the crunchniss of the outside of the chook is fablous

God damn your chicken is finger lickin good. Tell me those secret herbs and spices!!!!!!!!!!!!!

Love me some dirty bird

Had an issue at top Ryde store got nowhere with store but head office is sorting it out handled excellently by cso at head office kudos to you store managers need to all be on the same level as to how they deal with customer complaints

Main office is fine but lady Nomie at Wyoming was rude as I was shocked

At 6.30pm Wed we called into Riverton WA store and bought 6 large potato gravy and coleslaw and asked for some Hot and Spicy Chicken! They said they didn't didn't have any! I also asked for a docket, and they had to call the Manager out, as I requested, as they said they don't give dockets. So I wonder what else they are hiding? From HO or even the Tax dockets.

KFC.
KFC, KFC, Oh, KFC, KFC …
I go to the all electric wonderful pre-order touchy screen at the store and order a chicken & chips & potato with gravy meal, and a salad. The system accepts my order and takes my payment.

Upon collection time at the counter, I am told there is no salad today. Would I like ($8+) of potato and gravy or of chips.

No, I have those already, how about a similar value in chicken as I can put that in the fridge for tomorrow?

No, we can only do potato or chips.

But the C in KFC is for chicken. You have no chicken? I got the last bits?

We do but we can only offer mashed potato or chips.

I do not want those, how about you just credit the outstanding amount to my card.

We cannot do that.

Yes, I have one of those machines. You enter the amount, hit refund and key in the code.

It does not work that way.

It does, I have one.

But we cannot do it.

How about you refund cash from the till and leave a note for the accounts person?

I don’t think we can.

Okay, this is too time consuming, just give me some mashed potato and some chips and we can call it square.

I can only give you chips or potato.

Yes, you can, two of those and one of them will be about the right amount.

Flustered by the laughter of people waiting behind me, she agrees to get rid of me.

By the way, my chicken and my chips have gone cold during all of this, can you replace them with hot food …?

Staff were pleasant how the store floors, tables and toilets were very dirty and unhygienic. The food preparation area had flour on the floor (OH&S) issue and floor were dirty. I purchased a packet with chips, mash & gravy, 3 pieces of chicken and bread role. The chicken was very dry and the coating of the chicken did not tase like KFC, it tasted bland with no herbs and spices. I through it away as I was very disappointed in the quality of the cooked food. They may have over cooked it. Im not sure. One dissatisfied customer is 10 turned away, so I like to offer a review so the issue can be resolved and further training needed if requirered. I hope this review is helpful.

I ordered through the KFC app. For delivery and they forgot one our meals. I called and they said I had to get a refund through the delivery service even though I ordered through KFC directly they gave me 1300 number and it no longer works. I called back and contacted the delivery driver directly he said he would check instead hung up and rejected my call. I'm still to connect with the person or entity that is to issue my refund. I spent clos to $100 for the family and delivery. Not the right kind of customer service